Microsoft Licensing Operations Specialist
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Job Location:
Salary:
Experience Required:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
Providing an exceptional customer experience is at the core of everything you do. The Microsoft Licensing Specialist will provide full end-to-end sales and operational support including quoting contract creation order creation and management. You will also engage with Microsoft Sales and Softchoice customers to create a seamless experience.
Job Responsibilities:
- Highly responsive. Ensure quotes licensing contracts and orders are completed accurately and in line with established SLAs
- Provide proactive communication to stakeholders on the status of contracts quotes and orders
- Ensure customer compliance of contractual and licensing obligations
- Creation submission and confirmation of contracts and orders including the invoicing of Microsoft orders
- Provide timely resolution of purchase order pricing quoting or contract discrepancies
- Manage Return Merchandise Authorizations (RMAs) requests
- Responsible for effectively identifying and resolving licensing issues including educating internal team members and Softchoice customers as necessary
- Foster an environment of continuous improvement.
- Actively identify workflow issues that impact our ability to support our customers properly
- Maintain high customer satisfaction scores (NSAT & CSAT) Remain current with any Microsoft Licensing or process changes both internally and externally
Requirements
- Completed post-secondary education preferred
- Minimum of 2 years business experience in IT related industry
- Working knowledge of SFDC and SAP would be an asset
- Proficient in MS Office tools Outlook Excel PowerPoint Word TEAMS
- High level of commitment to exceptional customer service
- Able to problem solve and take ownership of issues and drive to resolution
- Works well under pressure and can re-prioritize as needed
- High level of attention to detail
- Microsoft Licensing knowledge is an asset
- Must be amenable to a shifting/flexible work schedules
Benefits
WHAT WE OFFER:
Great Place to Work-Certified Company
Premium HMO
Holistic employee experience
Work-from-home and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Required Skills:
Proficiency in Salesforce SAP and the Microsoft ecosystem (Teams Outlook Excel and Power BI).
Company Industry
IT Services and IT Consulting
Key Skills
- Financial Services
- Information Technology
- Cost Control
- Corporate Risk Management
- Law
