Enterprise Solutions Specialist II

Guadalajara - Mexico

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the worlds top brands offering comprehensive engineering manufacturing and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Enterprise Solution Specialist II

JOB SUMMARY

As Enterprise Solution Specialist you will have exposure to system functionality and business process knowledge about SAP and integration of SAP with different business applications. Your functional skills will be further enhanced in future because we highly encourage our team members to cross-function to different business enterprise functions such as Sales Distributions Production Planning Purchasing Inventory and Quality Management Finance Environment Health and Safety Management and Portal.

You will be part of a team size average of 30 and working as the Third-Level Functional Support (Yes no coding required! ). You will work closely with the technical team (programmer basis) and business IT from all around the globe (Asia Europe America) to analyze and resolve production application issues. This is perfect job for you if you love investigation ever-growing and nonboring job!

ESSENTIAL DUTIES AND RESPONSIBILITIES

Be proficient and able to work independently in the overall business processes and system functionality for primary application module or functional area
Full understanding of business process requirements with ability to identify process or system gaps and appropriate resolutions
Have strong functional and/or system configuration knowledge in order to design solutions to fulfill business requirements with related functional and development teams
Ability to write valid functional specification documents including understanding of table structures fields and entity relationships.
Ability to mentor ESS I team members
Effectively drive business system process and integration improvements with business process owners
Serve as escalation point for troubleshooting issues per OLA and SLA
Maintain thorough knowledge and in-depth field experience in multiple applications or modules comprising emerging or job technologies required. This could include formal or self paced professional development
May perform full configuration of more than one application module. Perform advanced customized configuration in at least one application module
Provide functional advice and assistance to other IT teams as necessary
Participate in the exchange of ideas and information within the project / department personnel
Provide status updates of assigned projects to the project team
Ask questions; encourage input from team members
Communicate and provide regular updates to functional manager or supervisor
Drive continuous improvement through trend reporting analysis and metrics management
Assure that procedures and work instructions are efficient and not redundant
Offer new ideas and suggestions for improvement. Identify and implement new configuration procedures and processes that are considered best practice
Demonstrate a commitment to customer service; anticipate meet and exceed expectations by solving problems quickly and effectively making customer issues a priority
Confer with reporting manager and team on complex or unusual situations
Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information whether internal to Jabil or customer specific
Interpret a variety of instructions furnished in written verbal diagram or schedule form
Maintain discretion and confidentiality in all areas pertaining to the IT systems
Understand and embrace business and IT strategic direction
Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
Comply and follow all procedures within the company security policy.

EDUCATION & EXPERIENCE REQUIREMENTS

Bachelors degree in Computer Science or Information Technology or Management Information Systems or any IT related.
Have at least 1 year of work experience in the business area from an IT perspective.
Have process or system configuration knowledge of SAP or any other ERP specializing in Finance and Controlling IMWM PP or SD Modules .
Or an equivalent combination of education training or experience.
Fluent English.

TEN CUIDADO CON LOS FRAUDES: Las oportunidades laborales legítimas en Jabil se pueden encontrar en nuestro sitio web oficial . Ningun solicitante debe pagar para acceder a estas oportunidades de empleo. Al postularte para un empleo en Jabil serás contactado a través del portal oficial de jabil por un correo electrónico con teminacion @; llamada telefónica directa de un integrante del equipo de Jabil; o correo electrónico directo con una dirección de correo electrónico @. Jabil no solicita pagos para realizar entrevistas ni en ningún otro momento durante el proceso de contratación. Jabil tampoco pedirá información personal de identificación como número de seguro social acta de nacimiento información de institución financiera número de licencia de conducir o información de pasaporte por teléfono o correo electrónico. Si crees que estás siendo víctima de robo de identidad o fraude repórtalo a la policía en los siguientes números y repórtala en el sitio web donde la encontraste. Llama a: 911 o 089.

Jabil including its subsidiaries is an equal opportunity employer and considers qualified applicants for employment without regard to race color religion national origin sex sexual orientation gender identity age disability genetic information veteran status or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

#whereyoubelong

Required Experience:

Enterprise Solution Specialist II

JOB SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

Be proficient and able to work independently in the overall business processes and system functionality for primary application module or functional area
Full understanding of business process requirements with ability to identify process or system gaps and appropriate resolutions
Have strong functional and/or system configuration knowledge in order to design solutions to fulfill business requirements with related functional and development teams
Ability to write valid functional specification documents including understanding of table structures fields and entity relationships.
Ability to mentor ESS I team members
Effectively drive business system process and integration improvements with business process owners
Serve as escalation point for troubleshooting issues per OLA and SLA
Maintain thorough knowledge and in-depth field experience in multiple applications or modules comprising emerging or job technologies required. This could include formal or self paced professional development
May perform full configuration of more than one application module. Perform advanced customized configuration in at least one application module
Provide functional advice and assistance to other IT teams as necessary
Participate in the exchange of ideas and information within the project / department personnel
Provide status updates of assigned projects to the project team
Ask questions; encourage input from team members
Communicate and provide regular updates to functional manager or supervisor
Drive continuous improvement through trend reporting analysis and metrics management
Assure that procedures and work instructions are efficient and not redundant
Offer new ideas and suggestions for improvement. Identify and implement new configuration procedures and processes that are considered best practice
Demonstrate a commitment to customer service; anticipate meet and exceed expectations by solving problems quickly and effectively making customer issues a priority
Confer with reporting manager and team on complex or unusual situations
Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information whether internal to Jabil or customer specific
Interpret a variety of instructions furnished in written verbal diagram or schedule form
Maintain discretion and confidentiality in all areas pertaining to the IT systems
Understand and embrace business and IT strategic direction
Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
Comply and follow all procedures within the company security policy.

EDUCATION & EXPERIENCE REQUIREMENTS

Bachelors degree in Computer Science or Information Technology or Management Information Systems or any IT related.
Have at least 1 year of work experience in the business area from an IT perspective.
Have process or system configuration knowledge of SAP or any other ERP specializing in Finance and Controlling IMWM PP or SD Modules .
Or an equivalent combination of education training or experience.
Fluent English.