Customer Enablement and Product Consultant

• Innovate with Purpose: Build impactful solutions for customers worldwide.
• Join Excellence: Work in a diverse collaborative and innovative team.
• Shape the Future: Lead in redefining revenue optimization.
• Grow Together: Unlock your potential in a supportive environment.

PRIMARY PURPOSE

Varicents Customer Success team is seeking a Customer Enablement & Product Consultant to lead the delivery and evolution of our live Varicent product enablement sessions. The goal of these programs is to ensure learners not only understand our platforms but can confidently apply their knowledge in their day-to-day roles. This role is key in empowering users through practical scenario-based learningemphasizing the why and how behind tasks.

This role centers on delivering virtual instructor-led training sessions (vILT) for Varicents Admin Enablement Program and our Whats New webinar series while also shaping the design and scalability of these and future programs. As a member of the team you will also serve as a mentor and leaderhelping to guide training strategy and content development develop peers design new programs and represent Education in cross-functional initiatives.

KEY RESPONSIBILITIES

Program Design & Development
Partner with instructional designers and product SMEs to develop and iterate on vILT curriculum ensuring content is technically accurate engaging and aligned with customer needs
Identify gaps and opportunities within the Admin Enablement Program and broader customer learning ecosystem proposing new modules tracks or learning formats
Ensure training materials reflect the most recent Varicent product updates features and best practices
Incorporate adult learning principles and interactive techniques into training content to drive engagement and retention
Collaborate with Enablement Support and Product teams to maintain alignment between training objectives and customer success goals
Contribute to the development of learning strategies that blend vILT on-demand content and job aids for a comprehensive learning experience

Enablement Delivery

Deliver polished high-impact virtual training sessions to Varicent customers through regularly scheduled Admin Enablement and webinar sessions
Facilitate interactive learning experiences using virtual platforms (e.g. Zoom zuddl Kahoot Docebo) incorporating polls exercises Q&A and real-world use cases
Adapt delivery based on customer audience engagement level and learner feedback in real time
Support post-session follow-up by gathering and analyzing participant feedback and contributing to the refinement of future sessions
Represent Education in Varicent sponsored customer-facing events (such as our Unlock series) bringing energy credibility and expertise to each training and networking interaction
Serve as a facilitator for critical or high-profile training

Leadership

Act as a voice within the trainer cohort modeling excellence in training delivery preparation and professionalism
Mentor and support facilitators offering guidance on instructional techniques facilitation strategies and technical product knowledge
Contribute to onboarding and skill development for new team members within the Customer Education or Customer Success teams
Provide input into team processes facilitation standards and best practices to ensure consistency and quality across vILT experiences
Represent the training team in cross-functional working groups such as product enablement task forces customer success strategy teams or education planning sessions
Champion the customer education perspective in internal conversations helping the broader organization understand the impact of training on adoption satisfaction and retention
Assist in roadmap planning for the Admin Enablement Program by identifying training needs from customer feedback support trends product evolution or business objectives
Lead special projects that contribute to the growth and visibility of the Customer Education function such as piloting new learning formats building partnerships or presenting internally
Investigate and propose new technologies particularly Generative AI to improve the learning experience and drive efficiency in ILT operations

SKILLS & EXPERIENCE

6 years of experience in instructional delivery technical training or customer enablement.
Strong understanding of software products preferably in incentive compensation enterprise SaaS or analytics.
Excellent presentation facilitation and communication skills.
Ability to translate complex technical concepts into practical learner-friendly content.
Experience with virtual learning platforms (e.g. Zoom zuddl) team sharing / collaboration (e.g. Slack Confluence Jira Sharepoint) and LMS tools (e.g. Docebo).
Experience working with or training users on Varicent or similar compensation management platforms. Prior Varicent product knowledge is a bonus
Demonstrated expertise in adult learning instructional design or facilitation best practices
Ability to lead cross-functional initiatives and influence stakeholders at multiple levels
Proven track record of mentoring peers and contributing to team growth and maturity
Strong organizational and time management skills with an ability to balance delivery and strategic contributions
Customer-obsessed flexible and collaborativedriven to make every learner experience count