Service Manager
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Job Location:
Woodside, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
17 days ago
Vacancies:
1 Vacancy
Job Summary
Pavion Connects and Protects by providing innovative fire security and communication integration solutions to customers across 70 U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise healthcare education government data center and retail industries.
As a global leader Pavion specializes in the design installation service and maintenance of cutting-edge fire alarm systems critical communications video surveillance access control and advanced AV technologies. Our mission is to bring clarity and transformation to safety security and communication through integral technology and radical service.
With a commitment to safety reliability and operational excellence Pavion ensures scalable future-ready solutions tailored to meet and exceed our clients needs. Learn more at
Pavion and our family of companies are seeking a talented and motivated Service Manager to join our fire business unit.
Primary Responsibilities:
- Oversee day-to-day company service operations.
- Define and implement operations strategy structure and processes.
- Monitor performance to proactively identify efficiency issues and propose solutions.
- Maintain a working knowledge of all phases of service operations including Service and T&I.
- Coordinate support to operations throughout the business.
- Interview hire train and mentor the operations team.
- Provide regular performance updates to the senior leadership team.
- Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on service operations projects and systems.
- Collaborates with other divisions and departments to carry out the organizations goals and objectives.
- Identifies recommends and implements new processes technologies and systems to improve and streamline organizational processes and use of resources and materials.
- Ensures that departmental decisions and project plans such as those for staffing development organization material efficiency hardware acquisitions and facilities are in line with the organizations business plan and vision.
- Establishes communicates and implements service operations-related policies practices standards and security measures to ensure effective and consistent support and execution.
- Reviews and approves cost-control reports cost estimates and staffing requirements for projects.
- Presents periodic performance reports and metrics to the Company leadership.
- Maintains knowledge of emerging technologies and trends in operations management.
- Identifies training needs and ensures proper training is developed and provided.
- Performs other related duties as assigned.
- Other Functions:
- Expense reporting
- Central station emails
- Service emails
- Tech management
- Service Tech calls daily
- Service Vacation Approval / Tracking
- Review service tickets
- Research & Ordering Parts
- Service Proposals
- Over sees scheduling
- Service call preparation
- Field management
- Time Card management of field technicians
- Client meetings
- Trade School
- Working knowledge of the fire and life safety business
- Extensive knowledge of Fire Alarm in the NYC Metro area
- Excellent verbal and written communication skills
- Strong supervisory and leadership skills
- Extensive knowledge of the principles procedures and best practices in the industry
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office Suite or related software
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
In an era where the threat of wildfires grows more pronounced, the demand for advanced fire management and safety strategies is at an all-time high. Pavion is at the vanguard, driving forward with innovative technologies not...
