Remote Service Center Representative
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Job Location:
Jacksonville, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Remote Service Center Representative
Job Responsibilities:
- Provide excellent customer service via phone email or online chat
- Address customer inquiries resolve complaints and provide information about financial services
- Assist customers with transactions account maintenance and online banking support
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal teams to escalate and resolve customer issues
- Adhere to company policies and procedures while ensuring compliance with regulations
Essential Qualifications:
- Excellent communication skills both written and verbal
- Strong problem-solving abilities and attention to detail
- Ability to multitask and work efficiently in a fast-paced environment
- Basic knowledge of financial products and services
- Proficiency in using customer service software and MS Office applications
- High school diploma or equivalent qualification
Desired Experience:
- Minimum of 1 year experience in customer service or call center role
- Experience in the financial services industry is a plus
Salary & Benefits:
The salary for this position will be competitive and based on the candidates experience and addition to salary benefits may include healthcare coverage retirement plans paid time off and opportunities for career development and advancement within the FDR Financial Group.
Key Skills
- Bidding
- Apprentice
- Bricklayer
- Airport
- Jni
- Airlines
