IT Helpdesk Technician
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the companys reputation and business.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Pay rate: $24 - $26/hr. (D.O.E)
Qualifications :
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of Laptops PC(include printer) network and security software (NASCA ESCORT Anti-Virus etc)
- Good understanding of computer systems mobile devices and other tech products
- Able to install and configure Laptops PCs and Desktops Printers and peripherals
- Ability to diagnose and resolve basic technical issues
- Computer skills must include: Microsoft Office Suite SAP GUI
- Install and repair Laptop PC Printers
- Experience with LAN and Cabling
- 14 years experience working in helpdesk area with break/fix experience and/or with related education/training But entry level is applicable.
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT Computer Science or relevant field
- A Certificate is preferred
Additional Information :
All your information will be kept confidential according to EEO guidelines.
*** NO C2C ***
Remote Work :
No
Employment Type :
Contract
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
About Company
WJ Company - is a company with a purpose to bring amusement to the world. Its an innovative technology company for green services, Was formally established in March 2020. The game products were officially launched in August 2020 gaining unanimous high evaluation.
