IT Helpdesk, IT Client Support Associate
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Job Summary
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:
- Medical dental and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being both on and off the job.
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
IT Client Support Associate / IT Helpdesk
Onsite Temp-to-Hire Opportunity
Pay Rate:$25.00 $29.00 per hour based on experience
Schedule: MondayFriday with flexible shifts some weekends as needed
- 3 days per week 8:00 AM 4:30 PM
- 2 days per week 10:30 AM 7:00 PM
- Weekend hours may be required based on business needs
Position Overview
We are seeking an Onsite IT Client Support Associate to serve as the primary point of contact for technical support at a full office location. This role is ideal for an IT professional who enjoys hands-on troubleshooting direct user interaction and being the face of IT support for onsite employees.
You will support internal users both onsite and remotely manage a high-volume ticket queue through an internal ticketing system assist with hardware and software issues and play a key role in new hire onboarding and ongoing technology support. This is a contract role with strong potential to convert to full-time employment.
Key Responsibilities
- Serve as the onsite IT support presence providing professional and customer-focused technical assistance
- Identify manage escalate and resolve technical issues related to hardware software and networking
- Install configure and support software printer drivers and utilities on workstations and laptops
- Troubleshoot desktop laptop printer and basic network connectivity issues
- Issue laptops replace hardware perform system updates and support onboarding for new hires
- Maintain and support onsite printers and related peripherals
- Manage and resolve IT tickets through an internal ticketing and chat-based support system
- Support users both in person and remotely with daily ticket volumes ranging from low to high depending on business needs
- Monitor systems identify issues and take corrective action as needed
- Represent the IT team professionally remaining approachable calm and solutions-focused in a fast-paced environment
Training and Support
- Comprehensive 34 week onboarding and training program
- Shadowing and guided support from experienced team members
- All required equipment provided
Required Qualifications
- 13 years of IT support or related technical experience or equivalent combination of education and experience
- 13 years of customer service experience
- Strong working knowledge of Windows operating systems
- Basic networking knowledge and troubleshooting experience
- Experience supporting desktop laptop and printer issues
- Excellent communication skills both written and verbal
- Ability to work collaboratively in a team environment
- Flexibility to work varied shifts including occasional weekends and overtime
Preferred Qualifications
- 2 years of hands-on IT support experience
- Experience with VPN troubleshooting
- Strong proficiency with Microsoft Office applications
- Experience supporting hardware builds laptop assembly and system imaging
- IT certifications or relevant education preferred but not required
Work Environment
- Fully onsite role in a professional office setting
- Fast-paced environment with a mix of high-volume and slower days
- Collaborative team-oriented culture that values reliability professionalism and customer service
Contract Details
- Initial 3-month contract
- Strong potential for extension or conversion to full-time employment
Alternate Job Titles and Search Keywords:
Alternate Job Titles:
- IT Help Desk Technician
- IT Support Specialist
- Desktop Support Technician
- Technical Support Associate
- Client Support Technician
- IT Operations Support
- End User Support Technician
- IT Service Desk Analyst
- Onsite IT Support Technician
Search Keywords:IT Helpdesk IT Client Support IT Tech Support Desktop Support Technical Support Windows Support Hardware Support Printer Support IT Ticketing End User Support Onsite IT Support IT Associate Service Desk IT Technician Customer Support IT
Required Experience:
IC
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
About Company
MMC provides professional services and workforce management services and solutions (both technical and non-technical) to public and private companies in addition to governmental organizations (Federal, State and Local) in the United States. Our Partners include major systems integrato ... View more
