Cashier Receptionist (Toyota)

Anderson Auto is looking for a cashier to join our team. The cashier is responsible for helping customers clerical and receptionist tasks. This is an important job that directly contributes to the success of business operations.

Required Education/Skills/Abilities

• High school diploma or equivalent
• Administrative experience.
• Experience with Microsoft Office.
• Basic knowledge of computers printers monitors etc.

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are an Equal Opportunity Employer

We are committed to a drug-free workplace.

Summary/Objective

The Receptionist/Cashier will be responsible for answering incoming calls directing calls to appropriate personnel as well as providinggeneral dealership support with a variety of clerical activities and related Receptionist/Cashier receives cash from customers and employees in payment for goods and services and records the amount received in an accurate manner.

Essential Functions

• Answers telephone and directs the caller to appropriate personnel.
• Greets and directs visitors.
• Assists with keeping customer areas neat and presentable.
• Assists Customer Relations Manager with a variety of tasks.
• Assists with other related clerical duties as needed.
• Ensure that each guest receives outstanding customer service by providing a guest friendly environment including greeting and acknowledging every guest.
• Represents the dealership in a friendly and professional manner.
• Receives cash checks and credit card payments from customers and records the amount received on the repair order and/or the counter ticket.
• Ensures the repair order numbers are written on each credit card payment slip.
• Ensures that all forms of payment are processed according to dealership guidelines.
• Make change accurately and issue receipts to customers.
• Have every repair order signed by the customer at the time of payment.
• Manage dealer plates and maintain accurate logs for reporting.
• Reconcile daily cash log and invoices. Ensure complete and accurate deposit packets are delivered to the business office daily.
• Business management should be notified of any customer pay repair orders and counter tickets left unpaid at the end of the second day of the repair order date.
• Work with department managers to keep abreast of new products and services offered and any changes in price.
• Refer customers who have additional questions to the Service Advisor or other appropriate personnel.
• Handle customer complaints with integrity and poise and take or refer the customer to the appropriate individual for further communication.
• Give cash refunds accurately to customers for approved returned merchandise.
• Collect required docs manage schedule post rentals & payments.
• Assists in managing the rental/courtesy inventory.
  • Utilizes TRAC(Toyota Rent-A-Car) at Anderson Toyota
• Maintain service files in a timely manner (filing scanning).
• Communicate effectively all updates and changes with other Cashiers/Receptionists.
• Performs all duties in a safe manner immediately reporting any accidents injuries or unsafe conditions to management.
• Shows when scheduled to work on time ready and able to perform essential job functions.
• Adhere to all company policies procedures and practices.

Reasonable accommodations availableto enable individuals with disabilities to perform the essential functions.

Required Education and Experience

• High school diploma or equivalent
• Administrative experience.
• Experience with Microsoft Office.
• Basic knowledge of computers printers monitors etc.

Competencies

• Flexibility
• Communication Proficiency
• Collaboration Skills
• Customer Focus
• Technical Capacity
• Teamwork

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.

Physical Demands

• Regularly spend long hours sitting and using office equipment and computers
• Regularly move from sitting to standing positions effortlessly
• Regularly work on repetitive tasks
• Regularly use hands and fingers to handle control or feel objects
• Regularly hold the arm and hand in one position or hold the hand steady while moving the arm
• Regularly use headphones and earpiece
• Regularly see details of objects that are less than a few feet away
• Regularly speak clearly so listeners can understand
• Regularly understand the speech of another person
• Frequently bend to file and maintain files
• Occasionally lift 5-25 pounds (boxes supplies paper etc.)

Position Type and Expected Hours of Work

This is a full-time position. Days and hours will vary to accommodate the service and sales department working hours. This position regularly requires working evenings weekends.

Note: Schedules are subject to change. Two-weeks notice of a schedule change will be provided whenever possible.

Travel

No travel is expected for this position.

Additional Eligibility Qualifications

None required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Equal Opportunity Statement

The Anderson Auto Group is an equal opportunity employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs. We do not discriminate on the basis of race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.