Team Leader with French

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Job Description:

Your responsibilities:

• Driving the quality and quantity of outputs from all assigned customer associates

• Ensuring customer associates develop the required specialist knowledge communication requirements and process knowledge to deliver the best results.

• Control of deployment times (e.g. duty roster breaks)

• Productivity: target achievement regarding operational project-specific key figures

• Leading the customer associates via meetings and follow-up sessions on corresponding target agreements regarding the quality and quantity of work and work behaviour.

• Performance management and maintaining adherence to required standards processes and workflows

• Follow-up and control of quality assurance

• Conducting employee reviews

• Maintaining project documentation and the associated tools

• Planning and follow-up (reviews) of training courses for customer associates

• Organising and implementation of team meetings and briefings

• Preparing of required reports and presentations

Our Requirements:

• 1 year of proved experience on a Team Leader/Manager position in the BPO sector

• Fluency inFrench (C1)

• Good level of English (B2)

• Customer-oriented thinking and acting

• Excellent communication skills

Whats in it for you:

• Food stamps

• Additional medical insurance

• Friendly work atmosphere and positive environment

• A multinational environment with strong ties to UK business culture

• Access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform

Youll be joining a network of 55000 experienced innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career and well provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope youll do next:
Click Apply now to fill out our short application form so that we can find out more about you.

About Capita
Capita is a consulting transformation and digital services business. Every day our colleagues help millions of people by delivering innovative solutions to transform and simplify the connections between businesses and customers governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back allowing them to focus on what they do best and making peoples lives easier and simpler. We operate in the UK Europe India and South Capita is a leading business services provider with over 55000 employees operating in the UK Europe India and South Africa.
Were an equal opportunity employer which means well consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and were committed to creating an inclusive environment for all employees.

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