IT Support Specialist

• Monitor the Priority Queue in ServiceNow (SNOW) and respond promptly to high-impact incidents affecting USCG users ensuring all actions meet defined Service Level Agreements (SLAs).
• Apply established solutions and technical knowledge to resolve a wide range of issues across diverse technologies within the USCG environment.
• Maintain detailed accurate documentation of incidents resolutions and best practices to support knowledge sharing and service improvement.
• Troubleshoot repair and maintain telecommunications networks and related systems in accordance with USCG and organizational standards.
• Test new and existing software programs to ensure performance reliability and compliance with operational requirements.
• Follow standard escalation procedures to validate troubleshoot and coordinate resolution with higher-tier support teams when necessary.

• Active DoD Secret clearance
• Bachelors degree with 5-8 years (or commensurate experience)
• 8570 IAT II certification (i.e. Security CCNA-Security CND CySA GCSP GSEC SSCP)
• Proficiency with ServiceNow (SNOW) for ticketing tracking and documentation.
• Familiarity with Microsoft 365 Active Directory and standard IT support tools/software.

Our Benefits

GCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals from health and wellness programs to retirement savings and career development opportunities. Highlights include:

• 26 Days of Paid Leave Annual PTO Increase
• An extra day of paid leave for every year of employment with GCyber
• Paid Parental Leave
• Additional Leave Allowances for Military Duty Jury Duty and Bereavement Leave
• 401(k) Matching
• 100% Company-funded Disability Insurance
• 90% Company-Funded Health Dental and Vision Insurance with contributions to insurance benefits for spouses children and family members
• Training and Professional Development Plans
• Commuter Benefits Plan
• Parking and Transportation Allowance

Equal Opportunity Employer

GCyber is an Equal Opportunity Employer. This means you dont have to worry about whether your application process will be fair. We consider all applicants without regard to race color religion age ancestry ethnicity gender gender identity gender expression sexual orientation veteran status or disability.

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