Sales Support Rep Analyst

Noida - India

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The Opportunity

Join Adobes dynamic Worldwide Sales Operations team as a Sales Support Rep Analyst where you will be at the heart of our global sales execution. This role offers a distinctive opportunity to drive operational excellence automation and CRM optimization making a significant impact on our sales processes. Based in Noida Uttar Pradesh India this hybrid position provides the perfect balance between office collaboration and remote flexibility.

What youll Do

Offer outstanding support to our Global Sales Organization addressing process system and access challenges within Salesforce Dynamics 365 and other critical sales applications.
Manage support tickets through ServiceNow and CRM workflows ensuring strict adherence to SLAs and maintaining high-resolution quality benchmarks.
Collaborate with Product Owners and Automation COE teams for customer concerns and recurring issue analysis.
Support configuration and troubleshooting in Salesforce and Dynamics 365 validating CRM workflows business rules and integration flows.
Identify operational gaps and propose process automation or simplification opportunities contributing to our Gen AI transformation initiatives.
Coordinate user access requests and perform data governance activities ensuring compliance with global standards.
Offer functional support and demonstrations on coordinated sales applications collaborating with Field Enablement and Product Ops teams to develop user guides.

What you need to succeed

Education: Bachelors or equivalent experience in Computer Science or related field from Tier 1 Institutes preferred.
Experience: Minimum 2 years in Sales Operations CRM Operations or Sales Support.
Flexibility to work in a hybrid environment with rotational shift schedules including night shifts.
Technical Skills: Proficiency in Salesforce and/or Dynamics 365 (Core Admin & Support). Familiarity with Clari Gainsight CPQ Anaplan or similar ecosystems is a plus. Working knowledge of ETL tools and Power BI reporting.
Soft Skills: Outstanding analytical problem-solving and communication skills. Strong collaborator management and ability to excel in a fast-paced global environment. Proactive ownership attitude with a focus on continuous improvement.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .

Required Experience:

Our CompanyChanging the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos...

The Opportunity

What youll Do

Offer outstanding support to our Global Sales Organization addressing process system and access challenges within Salesforce Dynamics 365 and other critical sales applications.
Manage support tickets through ServiceNow and CRM workflows ensuring strict adherence to SLAs and maintaining high-resolution quality benchmarks.
Collaborate with Product Owners and Automation COE teams for customer concerns and recurring issue analysis.
Support configuration and troubleshooting in Salesforce and Dynamics 365 validating CRM workflows business rules and integration flows.
Identify operational gaps and propose process automation or simplification opportunities contributing to our Gen AI transformation initiatives.
Coordinate user access requests and perform data governance activities ensuring compliance with global standards.
Offer functional support and demonstrations on coordinated sales applications collaborating with Field Enablement and Product Ops teams to develop user guides.

What you need to succeed

Education: Bachelors or equivalent experience in Computer Science or related field from Tier 1 Institutes preferred.
Experience: Minimum 2 years in Sales Operations CRM Operations or Sales Support.
Flexibility to work in a hybrid environment with rotational shift schedules including night shifts.
Technical Skills: Proficiency in Salesforce and/or Dynamics 365 (Core Admin & Support). Familiarity with Clari Gainsight CPQ Anaplan or similar ecosystems is a plus. Working knowledge of ETL tools and Power BI reporting.
Soft Skills: Outstanding analytical problem-solving and communication skills. Strong collaborator management and ability to excel in a fast-paced global environment. Proactive ownership attitude with a focus on continuous improvement.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .

Required Experience: