Customer Account Executive
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Date Posted:
Country:
SingaporeLocation:
41 Changi North Crescent SingaporePosition Role Type:
UnspecifiedEssential responsibilities include but are not limited to:
- Report to Customer Support Manager and support Business Development Directors on account related issues
- Proficient in aftersales service support such as generating sales quotation and follow-up to closure including producing routine Customer Status Report Monthly Sales Report etc to document KPI
- Maintain a high level of professionalism when handling customer queries or complaints provide appropriate solutions and alternatives within the time limit; follow up with all stakeholders to ensure resolution
- Engage external customers on account related issues and establish positive rapport with customers through routine communication cadence
- Coordinate with internal customers on various account related issues including attending meetings for jobs induction jobs closing and supporting ad-hoc reporting
- Administer and execute shipping invoicing and other related logistic coordination
- Document and maintain data integrity of sales records customer records etc in ERP
- Interface with OEM HQ and be involved in administering warranty claims spares inventory long-term agreements etc including generation of Lease/Exchange Agreements management and sales reports
- Participate in marketing events planning and execution
- Support and conform to all organizations compliance requirements eg. export controls business ethics etc
- Support 24/7 AOG hotline on a rotation basis
- Occasional traveling required
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity color religion gender sexual orientation or identity national origin age disability protected veteran status or any other characteristic protected by law.
Privacy Policy and Terms:
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Required Experience:
IC
Key Skills
- Business Development
- Customer Service
- Revenue Growth
- ABC Analysis
- Account Management
- Communication
- CRM
- Excel
- Salesforce
- PMP
- Customer Relationships
- Business Relationships
- Sales Goals
- Sales Process
- CPA
About Company
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