Key Result Areas | Supporting Actions |
Maintenance within budgeted expense for PLM | - Ensure PLM support personnel costs are maintained within budgeted levels
- Ensure customization are carried out within approved cost
|
Improving issue resolution | - Implement systematic issue resolution process
- Ensure average issue resolution timelines as per target
- Maintain issue tracker and follow up with technical team
- Resolve day to day user issues through Sampark tool
|
Improving user perception | - Conduct survey to understand user perception scores
- Identify low scoring areas
- Analyze issues faced by users in these areas
- Implement corrective action interims of fine tuning of tool creating user awareness and improving user understanding of tool functionalities.
|
Usage of tool functionalities | - Test tool functionalities in alignment with business needs
- Create awareness among users on usage of functionalities
- Follow up on usage of functionality and report to functional heads & top management
|
Improve effectiveness of PLM | - Map business process calendar(BPC) in PLM
- Track system processes in alignment with BPC calendar
- Report variance in adherence in timelines
- Identify issues leading to delays and enable corrective action
|
Cleanup of system Data | - Download system data for materials and gold seals migrated from old system
- Identify errors and gaps in data attributes
- Liaise with users and rectify errors and fill gaps
- Archive unused items(materials gold seals and products)
|
Improving user comprehension of tool usage and its functionalities | - Conduct refresher training for users on a quarterly basis or as per requirement
- Assess user comprehension on relevant tools
- Conduct specific awareness sessions for focused groups to improve comprehension
|
Required Experience:
Manager
Key Result Areas Supporting ActionsMaintenance within budgeted expense for PLMEnsure PLM support personnel costs are maintained within budgeted levelsEnsure customization are carried out within approved costImproving issue resolutionImplement systematic issue resolution processEnsure average issue r...
Key Result Areas | Supporting Actions |
Maintenance within budgeted expense for PLM | - Ensure PLM support personnel costs are maintained within budgeted levels
- Ensure customization are carried out within approved cost
|
Improving issue resolution | - Implement systematic issue resolution process
- Ensure average issue resolution timelines as per target
- Maintain issue tracker and follow up with technical team
- Resolve day to day user issues through Sampark tool
|
Improving user perception | - Conduct survey to understand user perception scores
- Identify low scoring areas
- Analyze issues faced by users in these areas
- Implement corrective action interims of fine tuning of tool creating user awareness and improving user understanding of tool functionalities.
|
Usage of tool functionalities | - Test tool functionalities in alignment with business needs
- Create awareness among users on usage of functionalities
- Follow up on usage of functionality and report to functional heads & top management
|
Improve effectiveness of PLM | - Map business process calendar(BPC) in PLM
- Track system processes in alignment with BPC calendar
- Report variance in adherence in timelines
- Identify issues leading to delays and enable corrective action
|
Cleanup of system Data | - Download system data for materials and gold seals migrated from old system
- Identify errors and gaps in data attributes
- Liaise with users and rectify errors and fill gaps
- Archive unused items(materials gold seals and products)
|
Improving user comprehension of tool usage and its functionalities | - Conduct refresher training for users on a quarterly basis or as per requirement
- Assess user comprehension on relevant tools
- Conduct specific awareness sessions for focused groups to improve comprehension
|
Required Experience:
Manager
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Posted on:
Yesterday
Vacancies:
1 Vacancy
