Learning & Development Executive
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Training Executive supports the Learning & Development function by coordinating delivering and evaluating training programs that enhance employee skills service standards and overall hotel performance. This role ensures all colleagues receive the necessary development to uphold the brands quality and guest service expectations.
Key Responsibilities 1. Training Coordination & AdministrationAssist in creating the hotels annual training calendar.
Schedule and coordinate internal and external training sessions.
Maintain updated training records attendance logs and personnel development files.
Prepare training materials venues equipment and logistics.
2. Training DeliveryConduct orientation programs for new employees (induction brand training service culture training).
Facilitate soft-skills and operational training as assigned (grooming communication guest service complaint handling etc.).
Support department heads in delivering on-the-job training.
3. Performance & Development SupportParticipate in identifying training needs through surveys performance reviews audits and guest feedback.
Assist in implementing cross-training upskilling and succession-planning initiatives.
Coordinate with department trainers and ensure training standards are met.
4. Quality & ComplianceEnsure training programs comply with brand local labor and safety guidelines.
Support initiatives related to service quality mystery audits and brand standards.
Track training effectiveness through feedback assessments and KPI reports.
5. Employee EngagementSupport employee activities such as recognition programs staff events and talent development initiatives.
Promote a positive learning culture within the hotel.
Qualifications & Skills EducationBachelors degree in Human Resources Hospitality Management or related field preferred.
Experience13 years of experience in hospitality training HR or operations.
Experience in a hotel environment is strongly preferred.
SkillsStrong presentation and facilitation skills.
Excellent communication and interpersonal skills.
Good knowledge of MS Office (PowerPoint Excel Word).
Ability to multitask and coordinate multiple training programs.
Creative organized and detail-oriented.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
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About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
