Director, Business Operations & Systems Strategy
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
BGB Group
Director Business Operations & Systems Strategy
Our Agency
BGB Group is a healthcare communications agency that offers a wide range of services including advertising medical education payer marketing and consulting services. Known for excellence and professionalism were hired as strategic and creative partners by our biopharmaceutical clients to drive category/brand awareness and growth.
Position Overview
The Director Business Operations & Systems Strategy is a strategic systems-focused leader responsible for optimizing integrating and innovating the platforms that power Business Operations. This individual will manage system roadmaps lead technology evaluations drive process improvements and champion AI and automation across the organization. They will also oversee and mentor the Business Operations team while building strong cross-functional and vendor partnerships.
Key Responsibilities
Operations & Systems Leadership
- Serve as system administrator and subject matter expert for Business Operationsmanaged platforms.
- Evaluate recommend and implement technology solutions that support agency needs.
- Lead process improvement initiatives to increase efficiency scalability and performance.
- Partner with leadership to maintain an operational systems roadmap aligned with organizational goals.
Enterprise Enhancements & Optimization
- Lead design implementation and governance of enterprise systems and architectures.
- Define system strategies roadmaps and solution frameworks in collaboration with business and technology partners.
- Ensure alignment between business objectives and IT infrastructure platforms and applications.
- Guide teams in delivering scalable secure integrated solutions.
- Establish standards for system integration data architecture and infrastructure optimization.
- Monitor performance recommend improvements and lead planning/testing for system releases.
- Support integrations across platforms including APIs and middleware tools such as Boomi.
NetSuite SuiteProjects Pro Administration
- Administer and configure NetSuite SuiteProjects Pro to align with business processes.
- Manage roles permissions workflows dashboards and custom fields.
- Collaborate with IT Finance and Project Management to gather requirements and implement enhancements.
- Support integrations with NetSuite and other systems (CRM billing payroll).
- Troubleshoot system issues ensure data integrity and maintain documentation.
- Train end users and promote best practices.
- Partner with vendors and Oracle support for upgrades and complex issue resolution.
Communication & Change Management
- Deliver clear presentations trainings and documentation for system rollouts and updates.
- Gather business requirements and build strong cases for operational or technical initiatives.
- Work closely with Business Transformation to ensure proper change management communication and training for new or updated systems.
- Maintain strict confidentiality of sensitive system and financial data.
AI & Automation Strategy
- Identify and prioritize AI opportunities in partnership with business leaders.
- Integrate AI tools to improve forecasting automate routine tasks and enhance operational insights.
- Evaluate emerging AI technologies and champion adoption across teams.
Preferred Qualifications
- 7 years in business operations systems administration enterprise systems or related fields.
- Proven leadership experience with the ability to mentor and develop teams.
- Expertise in system evaluation integration and optimization.
- Experience implementing AI and automation tools.
- Hands-on experience with NetSuite (SuiteProjects Pro preferred) APIs and middleware (e.g. Boomi).
- Strong communication presentation and vendor management skills.
- Highly organized and able to manage multiple priorities in a fast-paced environment.
- Familiarity with IT systems and change management best practices.
Salary Range: $88000 - $100K USD
BGB Group is an equal opportunity employer. All applicants will be considered without regard to race color religion sex age national origin citizenship status sexual orientation disability veteran status or any category or class of person protected by law.
Required Experience:
Director
Key Skills
- Business Development
- Marketing
- Pricing
- Analysis Skills
- Research Experience
- Project Management
- Research & Development
- Strategic Planning
- Financial Modeling
- Leadership Experience
- Management Consulting
- Analytics
About Company
The brightest minds in healthcare communications are merging science and creativity to deliver the best in advertising, medical education, strategic consulting, and payer marketing
