Systems Analyst 10183-1214

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

HM Note: This onsite contract role is in office every day at the managers discretion. Candidate resumes must include first and last name email and telephone contact information.

Description

Technical Expertise and amp; Guidance: and nbsp;

Provide systems level technical expertise and collaborate with the rest of IT Operations SMEs responsible for the operations and maintenance of the CCIM managed technology infrastructure systems tools and application environments and nbsp;
Provide options and recommendations for technical solutions
Perform daily systems monitoring and analysis identify technical impacts of implementing systems changes and create mitigation strategies that will have the least impact to the stable operations of the production environments
Recommend the selection of tools to assist organizations in delivering their business services
Participate in business process and related systems re-engineering to understand the impacts of technology on the broader system
Develop business cases as required for the analysis and evaluation of a variety of solution options within the context of operations and any assigned projects
Develop technical systems specifications to support functional specifications in collaboration with business analysts
Perform a variety of data analysis tasks to understand system implications and impacts
Liaise with vendors to support the resolution and implementation of technical fixes as required
Provide support activities and collaboration with other technical stakeholders with varying degrees of technical knowledge and assigned responsibilities
Contribute to the development of systems test strategies and criteria definition in support of issue resolutions
Perform regular configuration maintenance of the various information technology (IT) environments and systems that support the application systems e.g. network server testing QA and production
Assist in the development of program-wide technical standards and artifacts
Assist in the design development and testing of application components interfaces and integrations
Document existing system capabilities (user interfaces functionality data and reports) as configured and delivered and maintain current documentation for all systems procedures processes and manuals
Gather appropriate business and technical stakeholder input for design issues and options
Identify opportunities for systems process automation and operational automations
Undertake the implementation of approved process automation and operational automation
Provide after-hours support as required
Provide technical expertise and operational advice to management/operations team regarding technical issues and impacts of proposed maintenance activities and enhancements to the infrastructure databases network and applications
Provide guidance to database administrators network administrators and systems administrators (System Administration /Operation Support Specialists)

Ensure technical environments implementations are tested for quality assurance:

Participates in walkthroughs of functional and technical specifications business and system requirements
Identifies problems indicated through the testing the level of risk priority and if necessary escalates unresolved issues and creates a trouble ticket
Knowledge and experience with various testing tools functional and non-functional types of testing testing methodologies and knowledge of the latest testing technologies
Knowledge of project management methodology roles and accountabilities
Participates in the setup and establishment of the test environment set up/maintain and administer Virtual Machines
Perform production change activities and validations outside of regular business hours and on weekends as required
Assist the development/technology team with reproducing defects under investigation
Assist with other aspects of the infrastructure and application systems including and nbsp; and nbsp;
Contribution collection and organization of knowledge capital
Building of knowledge bases and collaboration tools
Project process automation and operational automation
Development and improvement of support processes in collaboration with other team members.
Ensure that changes and testing meet security requirements as per industry best practices Ministry Security Privacy and Risk Management guidelines and ISO 27001 standards implemented by LTCCASB and nbsp;

Lead technology troubleshooting activities: and nbsp;

Participates in the operational quality assurance testing and review processes and nbsp;
Deliver expert-level troubleshooting capabilities to resolve complex issues affecting critical business and infrastructure systems and applications
Provide root cause analysis for infrastructure issues and incidents
Manage and escalate issues in a timely appropriate and effective manner and provide clear analysis of options regarding how to proceed with problem resolution and nbsp;

Ensure Incident Problem and Change Management processes are followed and include activities such as:

Provide testing to replicate issues or determine root cause analysis for infrastructure issues and incidents and nbsp;
Manage and escalate issues in a timely appropriate and effective manner and provide clear analysis of options regarding how to proceed
Lead/support the creation of change impact assessments for proposed systems changes
Lead/support operations issue escalation and resolution and risk/technical change control processes
Track and facilitate detailed status reporting and issue resolution log and control all change requests and nbsp; and nbsp;

Ensure all Security Privacy Project Management and ITIL operational processes are adhered to:

Follow industry best practices processes and policies that are required to maintain and support privacy and security requirements
Ensure all environments are in compliance with security requirements both physically and at the system level as per ISO 27001 and Security Privacy and Risk Management guidelines
Ensure alignment of application upgrades with internal processes and polices including privacy and security standards
Leverage IT infrastructure project management and ITIL operations industry best practices and incorporate lessons learned into day-to-day activities and nbsp;

Ensure continuous support of infrastructure and solutions:

Support creation and review of build books run books deployment guides and other operations processes as required
Create and maintain documents (e.g.- change requests change implementation plans resource schedules back-out plans) for technical upgrades and operations activities

Skills

Experience and Skill Set Requirements

Public Sector Experience: 5 points

2 years of experience working in the healthcare industry
Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health

Technical Skills: 45 points

10 years of experience in building maintaining and supporting network and security infrastructure
In depth understanding of technical infrastructure integration and other supporting network technologies such as:

Citrix NetScaler
Security components like Network Intrusion Protection System Geofencing and firewalls
VMWare products (i.e. ESXi vSphere etc.)
Microsoft server and active directory

Monitoring and management tools such as SolarWinds Splunk and Hyperic
Experience with ISO 27001 implementation and organization certification
Experience with network devices including switches routers firewalls and VPNs
Experience working with external hosting providers and other outsourced providers
Experience building maintaining and supporting:

a Check Point FireWall-1/VPN-1
a Cisco switching and routing solution/environments (physical and virtual)
McAfee security solutions (AV HIPS NIPS)
a Windows Server environment

Experience providing technical expertise and operational advice to management/operations team regarding technical issues and impacts of proposed maintenance activities and enhancements to the and nbsp;infrastructure databases network and applications
Experience providing guidance to database administrators network administrators and systems administrators

Service Management Experience: 35 points

2 years experience with ITIL IT Service Management processes (Event Incident Problem and Change Management); providing technical support at Tier 2 levels working with a ticketing tool Service Desk clients and technical team
Experience identifying issues and following issue escalation procedures
ITIL Foundation Certification or equivalent ITIL experience
2 years of experience with Project Management processes roles and accountabilities
Project Management certification or equivalent project management experience
Ability to manage defined IT processes for projects as per ISO 27001 standard following security and privacy guidelines; ISO 27001 implementation and certification 2 years experience with ITIL IT Service Management processes and nbsp;(Incident Problem and Change Management) providing technical support at Tier 2 levels working with a ticketing tool Service Desk clients and technical team

Management and Communication Skills: 15 points

Strong leadership and people management skills and experience
Effective facilitation skills ability to build rapport with stakeholders and drive negotiations to a successful outcome
Proven track record for building strong working relationships
Strong interpersonal and verbal and written communication skills
Excellent customer service skills including tact and diplomacy to ensure client needs are managed effectively
Excellent analytical problem-solving and decision-making skills
Ability to apply strong listening skills to facilitate issue resolution
A motivated flexible creative team player with perseverance excellent multi-tasking abilities and a proven track record for meeting strict deadlines

Must Haves:

10 years of experience in building maintaining and supporting network and security infrastructure
Experience with ISO 27001 implementation and organization certification
Experience building maintaining and supporting:
a Check Point FireWall-1/VPN-1
a Cisco switching and routing solution/environments (physical and virtual)
McAfee security solutions (AV HIPS NIPS)
a Windows Server environment
Experience providing technical expertise and operational advice to management/operations team regarding technical issues and impacts of proposed maintenance activities and enhancements to the and nbsp;infrastructure databases network and applications

HM Note: This onsite contract role is in office every day at the managers discretion. Candidate resumes must include first and last name email and telephone contact information.DescriptionTechnical Expertise and amp; Guidance: and nbsp;Provide systems level technical expertise and collaborate with ...