Service Manager IoT North America (all)
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
We are 1NCE
Your team
We are looking for specialists located in the USAor Canada in a remote working mode.
Your mission
Service Delivery & Customer Operations
You are accountable for all customer-facing operational processes and responsible for both service delivery and service design towards our customers. You manage Service Delivery performance on a tactical level according to defined SLAs and act as the functional and hierarchical reporting line for your assigned customers.Service Provider & Partner Management
You ensure high-quality service by managing 1NCE service providers in line with SLAs while also taking care of partners and key accounts to maintain smooth collaboration and strong operational performance.Process Design & Optimization
You define and continuously optimize service processes based on ITIL and the AWS Cloud Adoption Framework (AWS CAF). You contribute to the development and refinement of Key Performance Indicators (KPIs) to drive service excellence.Tooling & Platform Development
You are responsible for steering the further development of all 1NCE support tools relevant to service processes working closely with our DevOps teams to ensure the tools meet operational needs.Performance Monitoring & Reporting
You monitor service delivery track compliance with agreed service levels and prepare comprehensive service level reports. You also conduct regular review meetings with partners key accounts and service providers.Cross-Functional Collaboration
You support internal 1NCE teams in designing contractual and financial elements in cooperation with partners and service providers ensuring that operational and commercial requirements are fully aligned.
Your skills
Educational Background
You have completed a degree in Informatics Computer Science or a closely related field providing you with a solid technical foundation for the role.Professional Experience & Framework Knowledge
You are familiar with ITIL and/or the AWS Cloud Adoption Framework (AWS CAF) and already bring experience as a Service Manager. A strong background in telecommunications is highly beneficial though experience from an IT-focused environment is equally valuable.Conceptual & Analytical Strengths
You enjoy conceptual work and are eager to deepen your passion for digital innovations modern cloud service architectures and agile methodologies. You are capable of making accurate effort and requirement estimations and you can present complex technical solutions in a simple and understandable way.Collaboration & Mindset
You work effectively as part of a team maintain a strong customer focus and carry yourself with confidence and competence. Your hands-on mentality paired with a collaborative and team-oriented approach enables you to drive initiatives forward.Communication & Soft Skills
You communicate clearly demonstrate strong self-assertion when needed and maintain a professional presence across different stakeholders. You have strong English language skills with fluency at a C1 level in both speaking and writing.
Your gains
- Short decision-making paths and a lot of creative freedom - with us you can really get involved and help shape the future
- A work environment defined by respect close and informal communications among teams departments and management
- Plenty of space for new ideas and strategies where self-started individuals are highly valued and work effort is not measured in time but in results
- Working on cutting-edge technologies
- Flexible working models to accommodate work-life balance
- Work around the globe program
- platform for your well-being
- 26 days of paid annual leave
- Global and local events to strengthen our team spirit and have fun together
- And many more depending on your location (e.g. gym membership transportation allowance language courses pension scheme etc.)
Your contact
About us
Take your 1NCE in a lifetime opportunity !
Are you ready to join us in shaping the future of the IoT 1NCE offers you unique career opportunities in one of the fastest growing markets in the world.
At 1NCE we are committed to providing equal employment opportunities to all individuals regardless of their race color religion gender sexual orientation gender identity national origin age disability veteran status or any other legally protected status.We value diversity inclusion and equity and believe that a diverse and inclusive workforce is a key driver of our success.
We strive to create a workplace where everyone feels valued respected and empowered to bring their full authentic selves to work. We are dedicated to providing a fair and equitable hiring process that ensures all candidates are evaluated based on their qualifications skills and experience without bias or discrimination.
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Required Experience:
Manager
Key Skills
- Business Development
- Company Policies
- Customer Service
- Financial Performance
- Revenue Growth
- Oversight
- Regional Sales
- Account Management
- Project Management
- Product Line
- Ensure Compliance
- Human Resources
- Procedures
- Sales Goals
- Direct Reports
About Company
Take your 1NCE in a lifetime opportunity ! 1NCE is set to change the IoT connectivity market forever. This requires courage, creativity and a unique team with special skills. Are you ready to join us in shaping the future of the IoT? 1NCE offers you unique career opportunities in one ... View more
