Sales Program Front Line Manager – Assistant Manager – English – On Site Lisbon!

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovative-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.

Inviting applications for the role of Sales Program Front Line Manager Assistant Manager English On Site Lisbon!

In this role you will be responsible for Service delivery People development Client focused problem solver with strong analytical and continuous improvement attitude.

Responsibilities

Manage day-to-day operations in accordance with requirements and SLAs. Prompt identification by investigating deviations and resolution of Service delivery issues including implementation of preventative measures.
Provide exceptional people management mentorship and career development to members of your team achieve low attrition levels and high employee engagement
Analytical bent of mind with the ability to root cause basis data and drive decisions
Drive Operations teams to deliver continuous improvement and productivity/quality gains
Flag and escalate business risks timely to the client/supervisor
Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies
Interact with site lead and/or SDLs to understand any business reporting data analytics requirements on regular basis
Drive performance management processes based on the framework.
Ensure that our clients receive the highest level of sales and operational customer service
Liaise with cross-functional teams on structuring and executing operational and strategic services and programs
Develop and implement best practices for client interaction sales and services.
Preferred Requirements:

Expert knowledge of social media mobile apps and digital and mobile marketing.
Knowledge of the self-serve platform auction and biddable form of digital advertising buying.
Experience working in a sales or account management role with small businesses.
Proven track record of reaching and exceeding sales goals.
Strong communication and interpersonal skills good at work under pressure.
Passion for social media/entertainment marketing and up for the challenge of building something from the bottom up

Minimum qualifications

High school diploma or bachelors degree and Operations experience leading teams
marketing brand advertising media sales and/or online advertising experience.
Ability to perform well in a highly dynamic rapidly changing environment.
Creative outside-the-box thinker and strategist.
Excellent communication and presentation skills.
A team player and collaborator
Proficient level of English min C1
This job will require working in a normal shift Monday to Friday.

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.