Service Implementation SME, Customer Support & User Experience
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Service Implementation SME Customer Support & User Experience x2
Swindon Newport or Stockton-on-Tees
Band D - 32751
Its an exciting time to be part of UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform digitally enabled organisation.
We are now seeking additional Service Implementation SMEs to support our transformation journey. These roles are for experienced professionals who can bring proven service knowledge and experience coupled with a passion to help to shape the future of our organisation. This will not be without its challenges and will demand tenacity outcome focus and extraordinary adaptability. Youll stretch your skills portfolio like never before tackling challenges head-on in a fast-paced ever-changing environment where being comfortable with being uncomfortable is essential.
Sitting within the Customer Support Teamthe role of the Service Implementation SMEs will be integral to building a new Workday capability as part of the Matrix Programme and ensuring a seamless implementation of the new payroll compensation and benefits service within our evolving service model.This journey will involve transitioning from our current two-platform model to a three-platform approach before consolidating to two core platforms across our will provide key contributions through all the testing implementation and run phases of the Matrix Programme
Duties will include but not be limited to the following:
Support in completion of project deliverables and tasks as assigned by Service Implementation
Support in service readiness and service acceptance creating & reviewing all required process documentation as well as associated process flows etc
Training needs analysis plans schedules content and delivery
Provide input to and support execution of Customer Support Services Change Management activities including Team engagement strategy and plans change impact assessment knowledge article and content development
Co-design stakeholder messaging in conjunction with Service Implementation Leads
Provide content knowledge expertise guidance and input for areas of respective existing expertise and new services
Identify and raise any roadblocks barriers or risks
Embrace and role model new Ways of Working and be a Change ambassador within the department for Matrix & Neo
To do this role well you will need:
Strong customer service cultural experience.
A proven track record of working within one of our core service areas
Familiarity of SaaS platform solutions.
Confidence to challenge assumptions and flag risks proactively offering practical solutions.
High level of attention to detail ensuring accuracy of data & processes.
Ability to train and support others in learning Neo functionality and ways of working.
Ability to troubleshoot & problem solve.
Previous experience of using Workday ideally as part of an implementation process would be distinctly advantageous
Knowledge of AI and automation in operational processing and how it enhances efficiency.
Familiarity with the tiered service delivery model (TSDM) and operational implementation.
For additional information and a confidential discussion please contact our Recruitment Team on
We are an inclusive and Disability Confident employer and welcome all applications.Find out more about our equality diversity and inclusion commitments on our website.
UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System therefore candidates are required to have eligibility to live and work in the UK prior to applying.
We look forward to hearing from you.
We are UKSBS. We are creating a place where people love to work a culture where we lead we change we deliver and we empower our people to be curious take action and add value.
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
UKRI - UK Research and Innovation UKRI is an organisation that brings together the seven disciplinary research councils, Research England and Innovate UK. Together, we build an independent organisation with a strong voice and vision ensuring the UK maintains its world-leading position ... View more
