Claims Service Delivery Manager
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Job Location:
Brighton and Hove - UK
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Were recruiting for a Service Delivery Manager to join our Claims team on a permanent basis. Were offering a competitive base salary of up to 75000.
What youll be doing:
The Service Delivery Manager plays a critical role in overseeing the day-to-day operations of our Claims department while ensuring robust risk management. Youll lead a large team drive operational excellence and maintain compliance with Legal & Generals high standardsbalancing efficiency customer satisfaction and risk controls.
- Lead and motivate Team Managers to achieve service quality and efficiency targets
- Champion a customer-focused culture and act as a role model for Legal & General values
- Collaborate with Operational Planning and other SDMs to ensure seamless delivery
- Implement strategies to improve customer satisfaction and reduce failure demand
- Maintain strong risk management frameworks and compliance with regulatory standards
- Build relationships with key stakeholders across the business
- Manage budgets up to 3 million and oversee a team of up to 100 staff
Qualifications :
Who were looking for:
- Experience: Proven track record in operational leadership driving KPIs and maintaining high engagement scores. Strong understanding of financial services and FCA regulations
- Knowledge: L&G Retail Protection products regulatory compliance and claims risk management
- Skills: Exceptional leadership coaching and communication skills; ability to foster continuous improvement
- Technical: Proficiency in Microsoft Office Suite and operational systems
- Other: Ability to manage large teams and budgets with strong strategic planning skills
Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer both for our own products and at a range of high street stores and online
- In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information :
At L&G we believe its possible to generate positive returns today while helping to build a better future for all.
If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can.
It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Legal & General (L&G) is a leading UK financial services group and major global investor.We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.We are one of th ... View more
