Claims Digital & Technology Lead

The opportunity:

As our Claims Digital & Technology Lead youll own the UK Claims digital and technology strategy and bring it to life through a clearly defined roadmap. Reporting directly to the Claims & Legal Services Director youll play a key role in the UK Claims Leadership Team and work closely with IT Operations and the wider business.

This role offers the chance to:

• Lead meaningful digital change in a respected specialist insurer

• Influence strategy at leadership level

• Deliver improvements that directly impact customer experience efficiency and performance

• Be at the forefront of innovation within claims

We offer hybrid working a competitive salary generous bonus and a comprehensive benefits package.

What youll be doing:

Youll take endtoend ownership of claims digital transformation including:

Strategy & roadmap

• Own and evolve the UK Claims digital & technology strategy aligned to business goals and market trends

• Build maintain and communicate a clear deliverable transformation roadmap

Delivery & collaboration

• Act as the single point of contact for all digital and technology initiatives impacting UK Claims

• Partner closely with IT and senior team members to translate claims requirements into practical scalable solutions

• Lead the identification evaluation and adoption of bestinmarket technology across claims systems automation data and AI

Change & adoption

• Drive effective change management ensuring teams embrace and fully benefit from new tools and processes

• Shape and deliver communications and training to support successful adoption

Innovation & performance

• Keep ahead of emerging technologies and industry trends bringing forward innovative recommendations

• Define and track critical metrics to measure impact on claims performance and customer experience

Governance

• Ensure all solutions meet regulatory requirements data standards and internal governance controls

What youll bring:

Were looking for someone who combines strong technical claims understanding with commercial insight and the ability to engage with our operations technical IT and other departments to push our digital claims journey forward.

Youll need:

• Shown experience leading digital and technology initiatives within insurance claims (or a closely related area)

• A deep understanding of claims operations processes and systems

• Demonstrated success delivering digital strategies and transformation roadmaps

• Experience working crossfunctionally and influencing senior collaborators

• A strong delivery record across complex technology or change initiatives

• Knowledge of claims platforms automation AI / ML cloud technologies and data analytics

• Excellent communication skills and a collaborative pragmatic approach

Its a bonus if you have:

• Experience working within regulated insurance environments

• Professional certifications in digital transformation project management or relevant technologies

Who we are:

Markel Corporation (NYSE: MKL) is a Fortune 500 company with more than 60 offices across 20 countries specialising in insurance reinsurance advisory and investment operations.

Our culture is built on:

• Putting people first

• Winning together

• Continually striving for better

• Thinking further

Whats in it for you:

• Competitive salary plus generous annual bonus

• 25 days holiday plus bank holidays with the option to buy or sell extra leave

• Excellent pension scheme

• Private medical and dental cover

• Life assurance income protection and travel insurance

• Season ticket loan and a range of additional benefits

• Genuine opportunities to learn develop and progress your career

Ready to make your mark

If youre excited by the opportunity to lead digital transformation in a business that values integrity innovation and people wed love to hear from you.

Apply now to start the conversation.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion colour national origin sex gender gender expression sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at 0 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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