Claims Account Manager Lead

The Opportunity:

Our UK Claims team is central to the service products and reputation we deliver to brokers and clients. We aim to be marketleadingefficient creative proactive and uncompromising in our integrity.

As Claims Account Manager Lead youll join a closeknit established team and take a visible influential role in:

Leading and developing our Claims Account Management capability

• Acting as a trusted advocate for Claims both internally and externally

• Ensuring our claims performance proposition and expertise are recognised valued and differentiated in the market

This role is about influence insight and impact supporting Markels ambition to be recognised as the most customerfocused agile and valueadding claims organisation in the UK.

What Youll Be Doing:

Lead & Build

• Establish and lead a bestinclass Claims Account Management service for the UK claims function

• Set high standards for engagement service delivery and partner experience

Own Key Relationships

• Build deepen and sustain strong relationships with customers brokers and strategic partners

• Act as a trusted escalation point and advocate for claims service excellence

Be Market Facing

• Work proactively with brokers clients and partners to articulate and evolve Markels marketfacing claims proposition across all product lines

• Ensure claims strategy capability and performance are clearly understood and valued

Champion Claims

• Represent Claims across Markel and externally championing its critical role in customer satisfaction and commercial success

Drive Engagement Around Key Clients

• Partner with Distribution teams and Senior Underwriters as the claims lead on large and key client initiatives

• Organise and lead structured claims review meetings alongside Underwriting and Business Development colleagues

Monitor Performance

• Track claims metrics service standards and trends using reports and dashboards

• Anticipate issues early and ensure consistent highquality engagement throughout the claim lifecycle

What Youll Bring:

Youll combine technical credibility commercial awareness and leadership presence with the confidence to influence at all levels.

Youll Need:

• Proven ability to build and maintain effective relationships with brokers clients and partners

• Strong partner engagement and advocacy skills internally and externally

• Indepth understanding of UK claims operations service delivery and performance measures

• Commercial awareness of the insurance and claims landscape

• A track record of accountability and delivery

• Strong analytical problemsolving and decisionmaking capability

• Excellent communication and interpersonal skills

• A collaborative positive and proactive approach

Its a Bonus If You Have:

• Experience working in a regulated insurance environment

• Professional qualifications or certifications in digital transformation project management or related fields

Who we are:

Markel Corporation (NYSE: MKL) is a Fortune 500 company with more than 60 offices across 20 countries specialising in insurance reinsurance advisory and investment operations.

Our culture is built on:

• Putting people first

• Winning together

• Continually striving for better

• Thinking further

Whats in it for you:

• Competitive salary plus generous annual bonus

• 25 days holiday plus bank holidays with the option to buy or sell extra leave

• Excellent pension scheme

• Private medical and dental cover

• Life assurance income protection and travel insurance

• Season ticket loan and a range of additional benefits

• Genuine opportunities to learn develop and progress your career

Ready to make your mark

If youre excited by the opportunity to lead digital transformation in a business that values integrity innovation and people wed love to hear from you. Apply now to start the conversation.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion colour national origin sex gender gender expression sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at 0 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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