Claims Account Manager Lead

Why Markel

Weve always believed insurance is about people not paperwork.
Its the courage to try the confidence to grow and the support that helps people move forward even in uncertain times.

Were a Fortune 500 company operating in over 20 countries but weve never lost our human touch. At Markel youre seen trusted and empowered.

The Opportunity:

As Claims Account Manager Lead youll be the face of UK Claims across the market shaping our proposition strengthening critical partnerships and ensuring our claims performance and expertise are valued recognised and truly understood.

Youll step into a senior visible role with the opportunity to:

Build & Lead:

• Establish and lead a best-in-class Claims Account Management capability

• Set the standard for claims engagement service delivery and partner experience

Own Key Relationships:

• Build deepen and sustain highvalue relationships with brokers customers and strategic partners

• Act as a trusted escalation point for service excellence

Shape Our Market Proposition:

• Proactively promote and evolve Markels market-facing claims proposition across all product lines

• Ensure our strategy and capabilities are clearly articulated and differentiated

Champion Claims Across Markel:

• Advocate for the value and contribution of claims at every level

• Influence internal partners and support major commercial initiatives

Drive Engagement on Key Clients:

• Serve as the claims lead on major client relationships working closely with Distribution Underwriting and Business Development

• Lead structured claims review meetings with brokers and clients

Monitor & Improve Performance:

• Use dashboards metrics and reporting to spot trends early

• Maintain consistent highquality engagement through the claim lifecycle

What Youll Bring:

Youre someone with presence credibility and commercially savvy. You know how to influence how to collaborate and how to strengthen relationships that matter.

You will have:

• Strong experience building and maintaining customer broker and partner relationships

• Excellent partner engagement and advocacy skills

• A deep understanding of UK claims operations service delivery and performance measurements

• Commercial awareness of the insurance landscape

• A track record of delivery accountability and problemsolving

• Confidence communicating and influencing at all levels

• A positive proactive and collaborative style

Bonus Points For:

• Experience in regulated insurance environments

• Professional qualifications in claims project management or digital transformation

Whats in it for you

• Competitive salary generous annual bonus

• 25 days holiday bank holidays (with the option to buy/sell)

• Excellent pension contribution

• Private medical and dental cover

• Life assurance income protection & travel insurance

• Season ticket loan & a wide range of benefits

• Real opportunities to grow develop and shape your career

About Markel:

Markel is a Fortune 500 company with 60 offices across 20 countries. We specialise in insurance reinsurance advisory and investment operations all underpinned by five core values:

Put people first. Win together. Strive for better. Enjoy the everyday. Think further.

This role embodies all of them.

Ready to shape the future of claims

If youre excited by the opportunity to lead digital change in a business that values innovation integrity and people wed love to hear from you.

Apply now to start the conversation.

Markel is proud to be an equal opportunity and Disability Confident Committed employer. If you need adjustments during the application or interview process contact us at or 0.

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