Case Officer Tele Services (FTHybrid)
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for full time employee who can start on January 2026. Work from home arrangement available.
What You Will Be Doing
This role is responsible for liaising with Medical Practices Nurse Practice Managers and Medical Receptionists to schedule tele based appointments with GPs and help facilitate the timely return of medical information.
Key Responsibilities include but are not limited to:
- Managing a caseload actioning task and writing accurate and detailed case notes to capture actions completed on cases via an online case management platform (medEbridge).
- Making outbound calls liaising with medical clinics to secure tele based appointment bookings with GPs.
- Receiving inbound calls from medical clinics and key stakeholders including customers and their clients.
- Assisting with enquiries and resolving queries.
- Managing the tele interview appointment calendar and the tele email inbox.
Qualifications :
What You Should Have
- 2 years experience in a call centre or case management environment (preferred)
- Exceptional written and verbal communication skills
- Demonstrated capacity to build a rapport on the phone; sound influencing and negotiation skills
- Sound IT skills capacity to learn and master new systems
- Ability to work autonomously and as part of a team
Additional Information :
Be part of the MedHealth group where our core values are shaped by what matters most to our people and how we deliver meaningful services. Head to for further details.
The benefits we offer:
- Employee initiatives for health insurance fitness and travel perks
- Exclusive employment discount program
- Health Wellness & Financial wellbeing
- Hybrid working arrangements
- Novated leasing and specified salary sacrificing
- Paid parental leave (criteria applies)
- Purchased leave
- Hybrid working arrangements
- Close to public transport
Our culture is ALIVE - whether it be our virtual catch ups company lunches town hall meetings or after-work drinks - were always up to something fun! Our teams are making a difference to the community that we serve - be it through volunteering helping to raise funds or working with our network of health providers we connect our community partners to the support they need.
A full position description is available upon request from HR on
** We will not be able to support international applicants for this role.
#UHG
You are welcome here.
Our fast-growing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQI community veterans carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Project Portfolio Management
- Motivational Interviewing
- HIPAA
- Computer Skills
- Intake Experience
- Lean Six Sigma
- Conflict Management
- Case Management
- Team Management
- Program Development
- Social Work
- Addiction Counseling
About Company
IPAR is a national occupational rehabilitation provider supporting thousands of people who may be living with an illness, disability, or injury. Whether it is through workplace rehabilitation, counselling, injury prevention or finding new employment, our care is tailored to each and e ... View more
