Senior Manager Professional Services

We are seeking an experienced Professional Services Senior Manager to lead consulting delivery and regional project execution across APAC. This is a hybrid role combining people leadership project governance and customer success oversight within a global Professional Services organization.

You will manage a team of consultants ensure the successful delivery of projects across the region and work closely with cross-functional partners to drive customer satisfaction retention and overall service excellence.

This role is ideal for someone with strong consulting leadership experience a background in financial systems or enterprise software implementations and the ability to navigate a matrixed global environment with confidence.

Key Responsibilities

People Leadership

• Lead coach and support a team of Professional Services consultants.
• Provide ongoing performance management skills development and delivery oversight.
• Promote consistent methodologies and high-quality service standards across the team.

Project Delivery & Governance

• Oversee end-to-end delivery of Professional Services engagements across APAC.
• Ensure projects are executed on time within scope and within budget.
• Monitor project health utilization revenue forecasts and customer satisfaction metrics.
• Act as the senior escalation point for project-related issues.

Stakeholder & Cross-Functional Collaboration

• Partner with Sales Customer Success and Support teams to ensure seamless customer experiences.
• Participate in resource planning scheduling and services forecasting.
• Support pre-sales activities where needed (e.g. scoping solution discussions).

Process Improvement & Best Practices

• Define and refine delivery frameworks processes and templates that improve efficiency.
• Drive continuous improvement across project execution consultant readiness and internal alignment.
• Support workforce planning and hiring needs in collaboration with senior leadership.

Qualifications :

Education & Experience

• Bachelors degree in Business Finance Information Systems or a related field.
• 1012 years experience in consulting Professional Services project leadership or enterprise software delivery.
• 5 years in a team leadership or managerial role.
• Experience delivering or overseeing implementations of ERP financial systems reporting tools BI platforms or other enterprise-level software.
• Strong track record managing client-facing engagements and regional delivery.

Skills

• Excellent leadership and coaching capabilities.
• Strong stakeholder management and communication skills.
• Deep understanding of project delivery frameworks and governance models.
• Strong analytical and problem-solving skills.
• Ability to thrive in a fast-paced global matrixed environment.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

insightsoftware About Us: Hear From Our Team - InsightSoftware ()

Background checks are required for employment with insightsoftware where permitted by country state/province.

At insightsoftware we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We are proud to be an equal opportunity workplace.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

insightsoftware About Us: Hear From Our Team - InsightSoftware ()

Background checks are required for employment with insightsoftware where permitted by country state/province.

At insightsoftware we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Remote Work :

Yes