Guest Services Officer

• Be part of Front Office areas such as Front Desk Executive Lounge and Concierge
• Assist guests with check-in and check-out and other cashiering duties
• Register guests and assigns rooms according to their reservation confirmation
• Work towards maximising room revenue by upselling higher room categories to guests whenever possible
• Prepare VIP arrivals for all arrival transfer guests loyalty member guests and suite paying guests.
• Prepare VIP list and send email out to all operations department daily.
• To recommend tourist attractions and places to visit
• Prepare VIP amenities for Gold Platinum Diamond Limitless members as well as suite paying guests daily.
• Update check and input ACDC
• Prepare Decoration for guests who opted for the package
• Maintain the privacy of all guests by ensuring their details are kept strictly confidential
• Understand all room types and work with Housekeeping to manage room status effectively
• Adhere to proper credit matters and cash handling policies and procedures
• Understand the usage of internal communication logs to communicate effectively with other colleagues
• Assist to perform Executive Lounge and Concierge duties whenever required
• Provide warm welcome and fond farewell in accordance to hotel standards and SOPs
• Be efficient in assisting guests throughout their stay handle guest feedback and take ownership in providing reasonable solutions
• Be familiar with hotel products and services and recommend to guests accordingly
• Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
• Maintain complete knowledge of all hotel products and services
• Maintain the cleanliness and neatness of the Front Office areas
• Be fully familiar of the Emergency Procedures Policies and Standard Operating Procedures as established by the Hotel
• Attend all briefings meetings and trainings as assigned by management
• Perform other reasonable duties as assigned by the management

Qualifications :

• Secondary / High school education
• Good reading and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• No experience is required training will be provided
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

Additional Information :

Whats in it for you

• Centralised location walking distance from City Hall MRT
• 5 days work week
• Duty meals and uniform provided
• Comprehensive medical benefits
• Birthday Leave
• Family Care Leave
• AWS
• F&B and worldwide hotel discounts

Remote Work :

No

Employment Type :

Full-time