- Prepare monthly staffing schedules monitoring staff attendance and assist in planning work schedules.
- Maintain a Hotel logbook on incidents complaints etc. and refer them if required to the appropriate department for follow up action.
- Handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients and guests of the Hotel.
- Be proactive in guests requests and anticipate Safety needs according to Singapores events.
- Maintain a high level of controlling details within the guest areas.
- Conform to and enforce Security policies procedures rules and regulations as laid down by ACCOR and the hotel in order to achieve the highest levels of uniformity and guest service.
- Prepare the annual capital and operating budgets for the Department.
- Ensure that all potential and real Hazards are reported immediately and rectified.
- Be fully familiar of the Emergency Procedures Policies and Standard Operating Procedures as established by the Hotel.
- Assist in safety and emergency training for all employees.
- Ensure that all emergency procedures are rehearsed implemented and enforced to provide for the security and safety of guests and employees.
- Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws statutes etc.
- Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others.
- Use safe manual handling techniques and practise safe work habits following Accor Health Safety and Environment policies maintain procedures to minimise our impact on the environment and prevent pollution.
- Perform other duties as directed by the General Manager.
Qualifications :
- Certificates in National Skills Recognition System CPR First Aid Management and Basic Fire Fighting.
- Minimum 2 years of relevant experience in a similar capacity.
- Service oriented with an eye for details .
- Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction.
- Effective management leadership organizational and communication skills.
- Ability to remain calm and react fast to situations.
- Preferably possesses a Fire Safety Manager Certificate
Additional Information :
Whats in it for you
- Centralised location walking distance from City Hall MRT
- 5 days work week
- Duty meals and uniform provided
- Comprehensive medical benefits
- Birthday Leave
- Family Care Leave
- AWS
- F&B and worldwide hotel discounts
Remote Work :
No
Employment Type :
Full-time
Prepare monthly staffing schedules monitoring staff attendance and assist in planning work schedules.Maintain a Hotel logbook on incidents complaints etc. and refer them if required to the appropriate department for follow up action.Handle and resolve all guest queries and complaints in an efficient...
- Prepare monthly staffing schedules monitoring staff attendance and assist in planning work schedules.
- Maintain a Hotel logbook on incidents complaints etc. and refer them if required to the appropriate department for follow up action.
- Handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients and guests of the Hotel.
- Be proactive in guests requests and anticipate Safety needs according to Singapores events.
- Maintain a high level of controlling details within the guest areas.
- Conform to and enforce Security policies procedures rules and regulations as laid down by ACCOR and the hotel in order to achieve the highest levels of uniformity and guest service.
- Prepare the annual capital and operating budgets for the Department.
- Ensure that all potential and real Hazards are reported immediately and rectified.
- Be fully familiar of the Emergency Procedures Policies and Standard Operating Procedures as established by the Hotel.
- Assist in safety and emergency training for all employees.
- Ensure that all emergency procedures are rehearsed implemented and enforced to provide for the security and safety of guests and employees.
- Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws statutes etc.
- Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others.
- Use safe manual handling techniques and practise safe work habits following Accor Health Safety and Environment policies maintain procedures to minimise our impact on the environment and prevent pollution.
- Perform other duties as directed by the General Manager.
Qualifications :
- Certificates in National Skills Recognition System CPR First Aid Management and Basic Fire Fighting.
- Minimum 2 years of relevant experience in a similar capacity.
- Service oriented with an eye for details .
- Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction.
- Effective management leadership organizational and communication skills.
- Ability to remain calm and react fast to situations.
- Preferably possesses a Fire Safety Manager Certificate
Additional Information :
Whats in it for you
- Centralised location walking distance from City Hall MRT
- 5 days work week
- Duty meals and uniform provided
- Comprehensive medical benefits
- Birthday Leave
- Family Care Leave
- AWS
- F&B and worldwide hotel discounts
Remote Work :
No
Employment Type :
Full-time
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