Dutch Speaking Junior Customer Service Representative

Sofia - Bulgaria

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Dutch English Speaking Customer Service Representative

Location: On-site
Start Date: 08 December 2025
Schedule: Monday to Friday 09:00 AM 07:00 PM (8 hours per day 5 days per week)
Performance Bonus: Up to 300 BGN

About the Role

We are looking for a Customer Service Representative fluent in Dutch and English to join our growing on-site this position you will provide top-quality customer support to Dutch-speaking clients assisting them with their inquiries resolving issues and ensuring an excellent service experience.

Key Responsibilities

Handle customer inquiries via phone email or chat in Dutch and English.
Provide accurate and timely information regarding products services and company policies.
Identify and resolve customer issues efficiently and professionally.
Maintain up-to-date knowledge of the companys offerings and internal procedures.
Log and manage all customer interactions using internal systems.
Collaborate with other departments to resolve escalated or complex issues.
Ensure customer satisfaction by delivering a friendly and solution-oriented service experience.

Requirements

Fluency in Dutch (C1 level) and English (B2 level) both spoken and written.
Excellent communication and interpersonal skills.
Strong problem-solving ability and attention to detail.
Customer-focused mindset with a positive attitude.
Previous experience in customer support or a related field is a plus.
Ability to work on-site during the defined schedule (Monday to Friday).

What We Offer

Performance Bonus: Up to 300 BGN per month.

Additional Benefits (applicable to all roles):

Monthly transportation/internet allowance of 50 BGN net paid in addition to the base salary.
Additional payment for night hours (if applicable) according to company policy.
Bonus for important life events (marriage birth/adoption of a child university graduation) 500 BGN.
Comprehensive medical plan including health and dental care.
Life insurance.
Multisport Card (co-financed by the employer).
Exclusive discounts on various goods and services.

Dutch English Speaking Customer Service Representative Location: On-site Start Date: 08 December 2025 Schedule: Monday to Friday 09:00 AM 07:00 PM (8 hours per day 5 days per week) Performance Bonus: Up to 300 BGN About the Role We are looking for a Customer Service Representative fluent in Du...