Customer Care Specialist with German and English
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Responsabilities:
- Sales order & Claims creation
- Maintenance of customer portal
- Customer query handling related to TAT or amendments to orders
- Disputes / Issue resolution and RCA
- MIS reporting as needed
- Responsible for & Understands Order Management Process
Qualifications :
- Level of English B1 and level of German B2
- Previous experience on a similar position (at least 2 years)
- A very high level of Customer Orientation
- Should have Analytical skills.
- Order management Prior Order Booking experience in Oracle
- Ability to work fact-based with high agility accuracy and attention to detail
- Ability to determine and resolve root cause issues
- An understanding of business processes and controls
- Able to follow processes and provide Best in Class service and support
- Ability to work empowered transparent and to tight deadlines and manage own and department workload accordingly
- Ability to work as an individual but also with other team members with minimum supervision once training is completed
- Good working knowledge in MS Office applications: Word Excel & PPT
- Good interpersonal and communication skills both written and oral
- evaluating relevance to the role / tenure of work-ex (gaps in work-ex will need to be justified)
Additional Information :
What we offer:
- Long-term job security with permanent contract
- Additional health insurance and life insurance
- Food vouchers
- Regular shifts Mon-Fri
- Competitive salary extra bonuses
- World-class on-the-job training
- Multisport card partially covered by the company
- You will become part of a recognized international market leader and can enrich your CV
- An ambitious corporate culture that encourages internal promotions and professional development
- Team building and social activities volunteer participation charity events and much more
- Apply and you will get the full broad information about your possibilities with us
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
