Turkish Speaking Junior Customer Support Representative

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities:

Support Content Creators and Influencers with subscription management account management and technical troubleshooting.
Provide guidance on the use of marketing tools to enhance their platform experience.
Perform outbound phone calls when necessary to ensure clients fully understand the information provided.
Identify and resolve recurring trends and issues faced by multiple clients especially within the SMB sector.
Collaborate with internal teams to ensure timely and efficient resolution of client concerns.

Requirements:

Native or fluent Turkish speaker with English proficiency (B2).
Strong communication skills and a proactive approach to customer service.
Experience in handling various types of customer inquiries.
Ability to manage and resolve technical issues efficiently.
Familiarity with social media platforms and content creation tools is a plus.

Benefits:

Full training provided over 10 days.
Opportunity to work with a dynamic and creative client base in the social media industry.

Key Responsibilities: Support Content Creators and Influencers with subscription management account management and technical troubleshooting.Provide guidance on the use of marketing tools to enhance their platform experience.Perform outbound phone calls when necessary to ensure clients fully underst...