Admin Assistant (Insurance Claims)

Manila - Philippines

Hourly Salary: USD 4 - 4

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Schedule: Monday to Friday 8:30 AM5:00 PM Melbourne VIC (includes a 30-minute unpaid break)

Total Weekly Hours: 40 hours

Join a growing construction company specializing in insurance claim management and building assessments. They work directly with major insurance providers to help property owners navigate claims during challenging times. The company sees significant growth during weather events creating strong opportunities for impact learning and career development.

Youll be the first point of contact for a busy construction team supporting clients dealing with weather-related damage. This role places you at the heart of meaningful workhelping stressed clients and supporting internal teams during peak periods when call volumes can increase up to 10x. Youll begin with core admin and phone support then grow into booking assessments and answering client questions as you gain more expertise. This is a key position within their expanding offshore operations with clear growth potential.

Responsibilities

Handle incoming calls from insurance claim managers and clients seeking project updates
Take detailed professional messages and prepare comprehensive notes for supervisors and construction teams
Provide calm professional first-line support to clients during stressful situations
Route calls and messages to the correct team members when specialized knowledge is needed
Progress into making outbound calls to book building assessments with clients
Answer client questions directly as your knowledge grows
Support the claims administration team during peak weather events with high call volumes
Navigate multiple systems including Google Workspace insurance portals and internal platforms

Requirements

Strong general administrative experience
Excellent phone communication skills and professional phone manner
Proficiency in Google Workspace (Gmail Drive Docs Sheets)
Tech-savvy with the ability to learn new systems quickly
Strong attention to detail for accurate message taking
Ability to maintain calm professional communication with stressed clients
Bonus: Experience in the insurance industry
Helpful: Knowledge of construction or building industry terms

Independent Contractor Perks

HMO coverage (available in eligible locations)
Permanent work-from-home setup
Immediate hiring

ZR29627JOB

Required Skills:

Strong general administrative experience Excellent phone communication skills and professional phone manner Proficiency in Google Workspace (Gmail Drive Docs Sheets) Tech-savvy with the ability to learn new systems quickly Strong attention to detail for accurate message taking Ability to maintain calm professional communication with stressed clients Bonus: Experience in the insurance industry Helpful: Knowledge of construction or building industry terms

Required Education:

N/A

This is a remote position. Schedule: Monday to Friday 8:30 AM5:00 PM Melbourne VIC (includes a 30-minute unpaid break) Total Weekly Hours: 40 hours Join a growing construction company specializing in insurance claim management and building assessments. They work directly with major insur...

This is a remote position.

Schedule: Monday to Friday 8:30 AM5:00 PM Melbourne VIC (includes a 30-minute unpaid break)

Total Weekly Hours: 40 hours

Responsibilities

Handle incoming calls from insurance claim managers and clients seeking project updates
Take detailed professional messages and prepare comprehensive notes for supervisors and construction teams
Provide calm professional first-line support to clients during stressful situations
Route calls and messages to the correct team members when specialized knowledge is needed
Progress into making outbound calls to book building assessments with clients
Answer client questions directly as your knowledge grows
Support the claims administration team during peak weather events with high call volumes
Navigate multiple systems including Google Workspace insurance portals and internal platforms