Virtual Assistant Customer Service
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Job Location:
National Capital Region - Philippines
Monthly Salary:
Not Disclosed
Experience Required:
4-5years
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Role Overview
This role provides essential customer service administrative and operational support ensuring smooth communication with customers and internal teams while maintaining accurate records across multiple systems. The position requires strong attention to detail professionalism and the ability to manage sensitive data with discretion.
Core Duties & Responsibilities
Respond to customer inquiries via email and phone averaging approximately three inbound calls per day
Handle customer complaints and resolve order-related issues efficiently and professionally
Reconcile and verify data between UPS shipping systems and Shopify to ensure order accuracy
Maintain and update HubSpot CRM including contacts deals tasks and activity logs
Review leadership emails and assign follow-up actions to appropriate internal teams
Provide administrative support including scheduling travel coordination onboarding tasks and general office assistance
Potentially support inbound shipping and customs-related inquiries pending final confirmation
Systems & Tools
Microsoft Outlook (primary daily communication and scheduling tool)
HubSpot CRM
Shopify
UPS shipping platforms
Aircall VoIP system
Pre-built HubSpot email templates for consistent and professional customer communication
Requirements
Ideal Skill Set & Experience
Minimum of three (3) years of experience in customer service administrative support or a related role
Strong proficiency in Microsoft Outlook and comfort working within CRM-driven workflows
Proven ability to handle confidential financial and customer data securely and responsibly
Clear professional communication skills with confidence engaging individuals with diverse global accents
Strong organizational skills attention to detail and follow-through
Workload & Schedule
Australian Time 20 hours per week
Required Skills:
Ideal Skill Set & Experience Minimum of three (3) years of experience in customer service administrative support or a related role Strong proficiency in Microsoft Outlook and comfort working within CRM-driven workflows Proven ability to handle confidential financial and customer data securely and responsibly Clear professional communication skills with confidence engaging individuals with diverse global accents Strong organizational skills attention to detail and follow-through Workload & Schedule Australian Time 20 hours per week
Company Industry
IT Services and IT Consulting
Key Skills
- EAM
- Electrical Controls
- Cyber Security
- Business Administration
- Corporate Marketing
