Product ManagerBusiness Analyst [PMO]

Come work with us to do what you love and stay for the Frontier TRACK

• Team Centric: We each take responsibility for fostering an environment of personal and professional growth. We are eager to help support and collaborate with one another recognizing that we are better when we work together.

• Respectful and Inclusive: We treat everyone the way we want to be treated and accept everyone on the team just as they are.

• Autonomous and Accountable: We are entrusted with and given the space to do our work and in turn hold ourselves accountable for results.

• Committed to Excellence: We are fueled by the desire to be our best and to make an impact now and tomorrow.

• Keep it Real: We lead with integrity and genuineness in our work interactions and relationships.

At Frontier Dental Supply were redefining the way dental professionals access top-quality products through innovation technology and collaboration. We serve over 2000 dental practices across North America and proudly distribute 30000 unique products. Were a Great Place to Work certified company recognized for excellence in customer service and as one of Canadas fastest-growing businesses.

Were seeking a Product Manager / Business Analyst (PMO) to join our growing IT team. This role bridges business needs and technical solutions driving enhancements across our e-commerce platforms ERP integrations and digital tools that power our business operations.

Thekey responsibilities and how you will make an impact:

Product Management

• Lead the end-to-end product lifecycle for web development initiatives from ideation and planning to launch and iteration.

• Define product vision roadmap and success metrics in alignment with company strategy.

• Prioritizing features to align with business value technical feasibility and user experience.

• Continuously refine platform goals based on analytics user feedback and market trends with a desire to stay ahead of the competition

• Collaborate with internal teams (Marketing Sales Operations Customer Service IT) to gather feedback and translate it into actionable requirements.

• Ensure projects are delivered on time within scope and meet quality expectations.

Business Analysis

• Analyze and document business processes system workflows and user requirements for IT and web initiatives.

• Collaborate with developers and stakeholders to refine technical requirements and ensure alignment with business goals.

• Develop use cases user stories wireframes and process maps to guide solution design.

• Conduct data analysis to support decision-making and validate the success of implemented solutions to drive continuous product improvements.

• Identify opportunities for automation and process optimization within web and ERP systems.

Project Management

• Manage timelines deliverables and communication between cross-functional teams and external development partners.

• Support sprint planning and standups in Agile environments.

• Track and report progress to stakeholders identifying risks and mitigation strategies.

You are our ideal candidate if you have:

Technical & Professional Skills

• 5 years of experience in business analysis and/or product management within IT or web development teams. Experience in e-Commerce platforms would be advantage.

• Proven experience managing web or e-commerce development projects.

• Experience with product management including developing and prioritizing product backlogs.

• Solid understanding of web technologies (CMS APIs databases integrations).

• Experience working with ERP systems (preferably Acumatica or similar).

• Experience with CRM systems (preferably HubSpot).

• Familiarity with Agile/ Scrum methodologies and product management tools (Jira Confluence MS Projects ClickUp etc.).

• Strong analytical (Excel/ SQL) documentation and problem-solving skills.

• Good understanding in cloud platforms e.g. AWS S3 GitLab Cloudflare.

• Knowledge of UX/UI principles and data-driven product design is an asset.

Soft Skills

• Excellent communication facilitation and stakeholder management skills.

• Strong organizational skills with the ability to juggle multiple priorities.

• Experience to communicate / lead offshore development team / vendors

• Able to make informed decisions and continuously improve product performance via data analytics and insights

• Collaborative mindset with the ability to work closely with both technical and non-technical teams.

• Proactive adaptable and solution oriented.

Why join us (Brace yourself)

• We offer competitive compensation

• Extended Health and Dental Benefits Plan (100% Employer-paid Premiums on eligible benefits)

• Continuous Learning Assistance Program reimbursing up to $1500 per calendar year

• Group RRSP (Non-match)

• 15 Vacation Days to start and scale to 20 Vacation Days.

• Paid Religious Holidays and Volunteer Days

• Flexibility to help you balance work and life

• Corporate GoodLife Fitness Membership Discount

• Supportive leadership team and Culture Committee that works to maintain a positive culture

• Fully stocked snacks team BBQs and other company paid meals (we love to eat!)

What are we at the frontier of

Providing quality and top brand dental supplies to dental practices all across North America. Our customers trust our deep knowledge of the dental trade and our ability to provide the right products at competitive prices all through simple and efficient channels. We currently sell and distribute more than 30000 unique products to 3000 dental offices in Canada and the U.S. Were on the cusp of something big.

With roots in the dental wholesale and distribution industry Frontier Dental Supply Inc. was formed in 2016. We are headquartered in the Greater Toronto Area (GTA).

We are proud to have been certified and awarded the following:

• Great Place to Work for four consecutive years.

• The Best Workplaces in 2021.

• Finalist for Fastest Growing Company 2021 and Startup Business of the Year 2021 by CanadianSME.

• Excellence in Customer Service 2023.

Who is at the frontier of our success

Our people. Our people make it all possible. Thats why we seek to grow our team with individuals who desire to stay on course the Frontier TRACK.

Learn more about what its like to work at Frontier Dental Supply Inc. from our very own employees on our Glassdoor page.

Were rooting for you! We thank all candidates for taking the time to apply. However only those candidates selected to move forward in our recruitment process will be contacted.

Here at Frontier Dental we are a diverse team that nurtures an inclusive environment. We attribute our growth significantly to our ability to learn from one anothers perspectives. Frontier Dental values the unique skills and experiences of each of our candidates; recognizing that each prospective team member contributes to our efforts in building a diverse and inclusive place to work. We are committed to being an equal opportunity employer and are happy to provide accommodations upon request at all stages of the recruitment process. Should you require any disability-related accommodation to support your participation in our recruitment process please notify us and we will work with you to meet your accessibility needs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of employees so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.

Frontier Dental uses an automated Applicant Screening Tool toassistin reviewing applications. This tool evaluates candidates based on job-related criteria including skills experience and qualifications listed in your application materials.

You may request an alternative non-automatedassessmentor an explanation of how the evaluation was conducted by contacting. All notices and candidate requests will be documented for compliance purposes

Required Experience:

IC