IS Help Desk Intern

Job Description

Your Title: IS Help Desk Intern

Job Location: Dayton OH

Our Department: Corporate Information Systems

About Trimbles Internship Program

As a Trimble intern you will gain valuable hands-on experience and be provided with challenging meaningful tasks that will give you insight into what its like working full-time as a valued member of a team. Our internships are designed to prepare you for your career journey while growing as a professional through lunch and learns professional development courses team-building activities and social networking events with other interns whether you are in person or remote. Over the course of your internship we want you to feel like you belong innovate and grow personally and professionally. Join Trimbles community to have a global impact where we value you your experience and your skills to propel your career forward.

About the Role

Are you interested in learning more about technology and enjoy solving problems in a cohesive team environment

The IS Help Desk Intern is a student employee that assists the Help Desk team to provide quality technology support under the direct supervision of the IS Help Desk Supervisor/Team Lead. Not only do you provide help desk support services you are also at the front line of our department and maintain the image and credibility of the department as a whole. Critical core competencies for this position are customer service professionalism communication and basic technical skills. The focus for this position is on service desk support ticket queue coordination and project participation.

What You Will Do

You will support a variety of end-users and software developers onsite in our Dayton OH office and other US-based locations.

• Support help desk requests from the ticketing system and manage the lifecycle of the request to resolution.

• Support walk up requests for technical support.

• Setup and configure new computer equipment.

• Troubleshoot and repair computer hardware.

• Troubleshoot software issues and help end-users regain productivity.

• Assist with organizing equipment inventory.

• Assist with recycling equipment inventory.

• Work on projects as needed.

Skills for success:

• Oral and written communication skills in English.

• Teamwork and collaboration.

• Professionalism and strong work ethic.

• Organized with an attention to detail.

• Remains open to others ideas and exhibits willingness to try new things.

• Consistently at work and on time follows instructions responds to management direction and solicits feedback to improve performance.

• Handles confidential and sensitive information and records with a high degree of discretion diligence and good judgment.

• Basic proficiency working with Dell workstations and laptops Android & Apple mobile devices Windows 10/11 and mainstream applications.

Goals of the Internship:

• Learn the aspects of information systems and technology services.

• Hands on learning experience in the technology arena.

• Learn how to work and be effective in a team environment.

• Learn how to communicate well with various employees from around the world.

• Learn how to troubleshoot computer problems effectively in conjunction with other IS staff from various teams.

Skills and Qualifications:

• A rising Sophomore Junior or Senior at an accredited college or university studying Computer Information Systems Computer Science or a related field.

• Must have a general understanding and working knowledge of mainstream computer operating systems hardware and software.

• Must be able to work cohesively and collaborate in a team environment.

Job Location

Onsite at our office in Dayton OH. Trimble Dayton is a 550000 square foot campus with 10 buildings on 50 acres.

About Our Corporate Information Systems Division

The Corporate Information Systems team supports Trimble employees work technology to keep them productive. Our global team is located across the world to provide fast response times and to efficiently diagnose issues and personalize our customers experience. Our team is cohesive supportive and we are proud of what we do.

Visa sponsorship is not available for this position. Candidates must already possess authorization to work in the United States of America without the need for employer sponsorship.

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible

Commission Eligible

Benefits: Trimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the Apply Now button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble we are committed to fostering a diverse inclusive and equitable workplace where everyone can thrive. Guided by our core valuesBelong Innovate and Growwe embrace and celebrate differences knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer welcoming individuals of all backgrounds and advancing opportunities while embracing race color gender identity sexual orientation religion disability veteran status or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more please see Trimbles Code of Business Conduct and Ethics at under Corporate Governance.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening asking questions and taking intentional actions we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

Trimbles Privacy Policy

If you need assistance or would like to request an accommodation in connection with the application process please contact