Deputy Director, Central Operations Desk

The Department of Correction seeks to appoint a Deputy Director of the Central Operations Desk (COD) who under the direction of the Deputy Commissioner of Security Operations and the Executive Director of the Central Operations Desk (COD) with wide latitude for the exercise of independent action and decision-making will support the Executive Director of COD in leading and managing the agencys 24/7 operational communications and incident reporting system and unit. The chosen candidate will have demonstrated experience in the management of day-to-day operational communications such as maintaining situational awareness coordinating emergency communications incident documentation and familiarity with how to manage the operations of a robust incident reporting system. The selected candidates responsibilities may include but will not be limited to the following:

-Take direction from the Deputy Commissioner of Security Operations Executive Director
of COD and senior leaders;
-Lead the operations on behalf on the Executive Director of COD in their absence when
temporarily needed or when specifically designated;
-Support the management of COD as the central exchange of agency incident information;
-Write edit and send incident alerts notifications and reports;
-Coordinate non-incident special alerts as directed;
-Coordinate information sharing with internal stakeholders to monitor and update the status of
incident response(s);
-Communicate with external inter-agency partners such as the NYPD FDNY/EMS and other
agencies as needed;
-Support and supervise a quality assurance workflow to ensure alerts notifications and reports
are meaningful accurate and timely;
-Ensure adequate staffing for upcoming tours of duty and address any scheduling changes;
-Ensure that communication about incidents within jails outposts department locations/operations
and transportation operations are properly processed and disseminated;
-Confirm the scope and nature of reported incidents ensure that agency notifications are
performed analyze information from multiple sources and prepare notifications reports and updates
for dissemination to senior executive staff and senior officials of the city;
-Support records access retention and management needs;
-Support communications in the field for outpost/offsite incidents;
-Work with stakeholders in developing relevant training for staff and coordination of staff training;
-Represent COD at meetings as needed or designated with both internal and external partners;
-Work closely and collaboratively with executive staff to effectively promote all policy positions and policy
strategies to critical stakeholders and external entities to achieve desired outcomes;
-Identify trends in incident alert/correspondence to find root causes of recurring problems and implement
solutions
-Perform related duties as assigned.



Preferred Skills

-Ability to be on call and/or work after business hours and on weekends.
-Familiarity with emergency management incident response operations law enforcement
and correction;
-At least three years of executive management experience in a law enforcement field and/or
agency with an incident reporting system;
-Experience in city state and federal government a plus;
-Excellent writing editing communication inter-personal time-management and organizational skills;
-Ability to problem solve prioritize tasks and to delegate when appropriate.
-Ability to retain confidential information.
-Ability to work quickly under pressure and strict deadlines while still ensuring a high-quality
work product.
-Possess commitment to a collaborative work ethic;
-Ability to engage and build relationships with a range of stakeholders and community partners;
-Professional experience working with a range of stakeholders including hard-to-engage communities
local government non-profits business organizations and academic institutions;
-Knowledge of communications community engagement practice recruitment and marketing; Microsoft
Office (Word Excel PowerPoint Outlook) social media and other data sources.

CONFIDENTIAL AGENCY INVESTIGAT - 31142

Qualifications :

1.A baccalaureate degree from an accredited college and four years of satisfactory full-time experience in the field of investigations auditing law enforcement criminal justice or in a major operational area of the agency in which the appointment is to be made 18 months of which must have been in an administrative managerial or executive capacity or supervising a staff performing investigations or related work; or
and/or experience equivalent to 1 above. However all candidates must have the18 months of experience in an administrative managerial executive or supervisory capacity as described in 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time