Help DeskSystem Support Technician (25-167)
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Job Location:
Grand Rapids, MI - USA
Monthly Salary:
$ 22 - 31
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Position: Help Desk/System Support Technician
Req.#: 25-167
FTE: Full-time Non-Exempt
Unit: UAW
Department:Information Systems
Compensation:$22.55 - $31.57The final job offer is based on several factors (internal equity skills education experience and credentials).
Attractive Benefits Package: Four health insurance plans 100% employer paid dental and vision insurance plans 13 paid holidays Generous PTO Professional development Tuition reimbursement Professional License reimbursement Defined contribution retirement plan Employee Assistance program Life and voluntary life insurance options Short and Long term disability Approved site for loan forgiveness (based on position and department): NHSC STAR Loan Repayment Behavioral Health Loan Repayment MI Kids Now Loan Repayment and much more!
Network180 employees make a difference in peoples lives every day making our community a better place to live. We are the behavioral health community organization responsible for the delivery of mental health substance abuse treatment coordination and developmental disabilities services for Kent County. We need individuals who are passionate about making a difference by helping others.
We are seeking a Help Desk/System Support Technician to support the Information Systems department by providing first-line problem resolution for network180 system users supporting in PC deployments system monitoring and upgrades and any network-related issues and upgrades.
This position is 40 hours a week Monday through Friday from 10:00 am to 7:00 pm. The individual in this position will participate in an on-call rotation. This assignment is in person at 790 Fuller Ave NE Grand Rapids Michigan 49503 with local travel.
MINIMUM QUALIFICATIONS:
- Bachelors degree in Computer Information Systems or related field
- Possession of a valid drivers license and access to reliable transportation for job related use
- Experience with Microsoft Office products preferred
- Experience troubleshooting Windows PCs preferred
- Experience with SQL a plus but not required
- Excellent customer service skills
- Excellent communication skills both verbal and written
- Excellent organizational skills
- Lived experiences with mental illness/developmental disabilities/substance use disorders valued
- Ability to work effectively in a multicultural environment and skills and capabilities of bridging language/cultural barriers to network180 services within diverse communities preferred
Any combination of education training and experience providing the required knowledge skills and abilities to perform the essential functions of the job will be considered
Job interviews are being conducted in person or via the internet. To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed on the job description are representative of the knowledge skill and/or ability required. For a detailed job description and responsibilities please review the job description. Network180 is an Equal Opportunity Employer. Network180 participates in E-Verify.
Network180 is a drug and alcohol-free workplace which includes the prohibition of medical and recreational marijuana use. Successful completion of a drug screen is part of our background check process.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assistance with the application process may be requested through the Human Resources Department ator.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Network180, Kent County Community Mental Health Authority, serves adults, youth and families seeking help with mental health, substance use or intellectual & developmental disabilities. We offer a coordinated, enhanced and more seamless experience to better provide behavioral health c ... View more
