IT Help Desk

Were looking for a detail-oriented and personable IT Help Desk Technician with experience in level 1 & level 2 assistance to be full time for our client in Ohio. We are looking for someone who thrives on delivering outstanding customer service while tackling diverse technical challenges. Youll serve as the first and second line of defense for technical support helping maintain and improve their Microsoft 365 infrastructure secure file management (Egnyte) Microsoft Teams Rooms and local networked environments. If you enjoy helping people and solving problems using your knowledge of modern tools this role is built for you. This position is a direct placement with our client located in Cincinnati OH.

Responsible for:

• Respond to support requests via phone email and ticketing system in a professional and timely manner
• Provide hands-on and remote support for desktops laptops mobile devices and peripherals (Windows)
• Support user onboarding/offboardingincluding account setup hardware provisioning and documentation
• Troubleshoot common issues related to Microsoft 365 printers and file access (Egnyte)
• Provide white-glove support with a focus on fast friendly and effective solutions.
• Administer and troubleshoot Microsoft Intune for endpoint configuration policy deployment and compliance
• Manage identity security groups and device access through Entra ID / Azure Active Directory
• Set up maintain and troubleshoot Microsoft Teams Room systems and AV hardware
• Provide support for Egnyte file-sharing platform including user access management and sync issues
• Resolve escalated networking issues (basic switch/Wi-Fi setup DNS DHCP IP configuration)
• Enforce and support security practices including multi-factor authentication (MFA) encryption and patching
• Provide set-up and ongoing support for Microsoft Teams Rooms video conferencing and AV equipment.
• Monitor and respond to alerts related to endpoint compliance antivirus and patching.
• Additional duties as assigned

Required Skills & Experience

• 3-5 years in a help desk or IT support role with experience handling both Level 1 and Level 2 issues
• Strong communication skills and a customer-centric approach to support
• Familiarity with Microsoft 365 Entra ID / Azure AD and Intune
• Experience supporting Microsoft Teams Room setups
• Basic networking knowledge: IP addressing DNS DHCP switches and Wi-Fi connectivity
• Understanding of cybersecurity fundamentals (e.g. endpoint protection MFA secure access and patch management)
• Experience supporting Egnyte or similar cloud file-sharing platforms
• Familiarity with hybrid environments and VPN configurations a plus
• Familiarity with printer and peripheral troubleshooting
• Working knowledge of remote support tools (e.g. TeamViewer Quick Assist AnyDesk Ninja)
• Certifications such as CompTIA A Network Microsoft Certified: Modern Desktop Administrator or similar a plus
• Experience in hybrid or remote-first environments
• Ability to document processes and contribute to a shared knowledge base Soft Skills & Traits
• Strong customer service orientation and communication skills
• Ability to troubleshoot logically and explain technical solutions clearly
• Organized detail-oriented and be able to manage multiple tasks and priorities
• Self-starter with a team-first mentality and a willingness to grow and learn
• The candidate must have a car as this position requires travel between location and the transportation of equipment
• A valid drivers license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a can-do attitude

We focus on candidates that display our ACE factor Attitude Compassion and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation Range:

$35.00 to $40.00 per hour

What you get:

Our client is committed to providing a comprehensive best-in-class benefits package that supports the physical financial and emotional well-being of their employees. Their offerings include:

• Medical dental and vision insurance
• Life and disability coverage
• Generous 401(k) match
• Student loan repayment assistance

In addition to paid holidays vacation and personal days they also offer:

• Fully paid medical and parental leave
• Access to mental health services
• Additional wellness resources and support

IT happen!

Sentinel Technologies Inc. has been rated a top workplace every year since 2012!

About Us:

Sentinel delivers solutions that can efficiently address a range of IT needs from security to communications to systems & networks to software applications to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982 Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of todays global technology leaders including Cisco Dell VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ) Chicago and Springfield IL; Phoenix AZ.; Lansing and Grand Rapids MI; Milwaukee WI; and Denver CO.

If you are MOTIVATED you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity an entrepreneurial spirit fosters growth through certification and hands-on training and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment wed like to have you join our team. Learn more at

As part of Sentinels employment process candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and accordance with Title VII and state regulations all qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin marital status pregnancy genetics disability military veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position please contact .

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