ITService Desk Supervisor

Tallahassee Memorial Healthcare (TMH) is a private nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6000 colleagues who reflect the diversity of our community.

TMH is the regions healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the regions only:

• Level II Trauma Center
• Primary Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer heart and vascular orthopedic & surgery programs in the Panhandle.

Our system also includes a psychiatric hospital multiple specialty care centers six residency programs and more than 50 affiliated physician practices.

The end user technology Service Desk Supervisor manages a 24x7 team which resolves technical and IT support issues in the TMH enterprise. This team supports desktops laptops handheld communication devices telephones and workstation based software. Account administration for all network access is a major component of this position. The Service Desk Supervisor motivates the team to adhere to IT best practices and deliver outstanding customer service and satisfaction to colleagues across all TMH locations.

The Service Desk Supervisor is responsible for:

• Generating weekly and monthly reports
• Developing metrics and templates to evaluate technical support issue response times
• Providing solution skills to the team
• Developing training programs to keep the staff updated on new industry practice
• Participating in departmental budget preparation
• Recruitmenting staff
• Monitoring the purchase of IT hardware software and supplies.

Reports to:

• IT/Operations and Support Manager

Supervises:

• Desktop Support Tech I and II; Help Desk Support Tech

Required Education:

• High School Diploma or equivalent

Preferred Education:

• Bachelors Degree in Information Technology or related field

Required Experience:

• Three (3) or more years of relevant experience to include one (1) year of supervisory experience.

Required Certification/License/Registry:

• None

Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen background check reference verification health assessment and credential/license verification.