L3 Support Engineer SW Engineer II (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

LOCATION: Fort Lauderdale FL

We are seeking a highly skilled Level 3 Support Engineer onsite in Fort Lauderdale FL to join our Banking Technology Operational Resiliency team. The ideal candidate will have a strong technical background and experience in automating everything starting with server health checks all the way to building and maintaining intuitive dashboards alerts using monitoring tools such as Splunk Datadog and Dynatrace. This role is essential for ensuring the stability and performance of our banking technology infrastructure.

Key Responsibilities:

Incident Management:
Serve as the primary point of contact for escalated technical issues from Level 1 and Level 2 support teams.
Experience working with Service Now JIRA JTMF for incident management and tracking. Execute and coordinate Change Orders.
Analyze and troubleshoot complex incidents providing timely resolutions to minimize downtime.
Conduct root cause analysis and implement corrective actions to prevent future occurrences.
Problem Management:
Identify analyze and resolve recurring issues within banking applications and systems.
Collaborate with development and infrastructure teams to propose and implement improvements.
Maintain comprehensive documentation of problem management processes and resolutions.
Automation and Monitoring:
Automate server health checks to ensure optimal performance and availability of banking systems.
Develop and maintain scripts and tools to streamline monitoring processes and improve operational efficiency.
Build and maintain dashboards using Splunk Datadog and Dynatrace to visualize system performance and key metrics.
Ability to automate certificate expiry alerts by extracting and analyzing system logs ensuring timely notifications to target audiences.
Technical Support:
Provide expert-level support for banking technology systems including core banking applications databases and middleware.
Troubleshoot and resolve technical issues related to banking software network connectivity and system performance.
Communication and Collaboration:
Communicate effectively with technical and non-technical stakeholders providing regular updates on incident status and system health.
Collaborate with cross-functional teams to ensure alignment on projects and initiatives.
Provide training and mentorship to junior support staff.

Depth & Scope:

• Advanced knowledge of specific domain or range of engineering frameworks technology tools processes and procedures as well as organization issues

• Performs complex to difficult technical tasks independently

• Advanced knowledge of technology tools various programming languages processes and procedures

• Develops program specifications; adapts integrates codes tests and debugs programs; and is responsible for executing

• Uses existing procedures to solve routine problems; makes limited exceptions

Education & Experience:

• Undergraduate degree Postgraduate degree or Technical Certificate

• Strong academic background (e.g. computer science engineering)

• 3-5 years relevant experience

Preferred Qualifications:

Good understanding of Angular/React for UI databases (SQL Oracle) and middleware technologies (Java microservices REST Api).
Proficiency in automating server health checks and monitoring processes.
Experience with building dashboards and generating reports using Splunk Datadog and Dynatrace.
Certifications in relevant technologies or methodologies (e.g. ITIL SQL cloud services (AZURE VMC2 OpenStack Content Management Servers).
Experience with automation tools and scripting languages.
Analytical and Problem-Solving Skills:
Ability to analyze complex technical issues and develop effective solutions.
Proactive in identifying potential problems and implementing preventive

measures.
Familiarity with regulatory requirements and compliance standards in banking.

Customer Accountabilities:

• Develops new solutions as required for engineering programs and projects within assigned area

• Develops new features and performs unit / component test for new application development initiatives aligned to business needs and in accordance with technology architecture standards

• Supports business enquiries and business activities through execution of small enhancements and break / fix implementations (e.g. source code changes) May also be responsible for peer code review

• Works with technology partners to ensure the configuration and custom components meet application requirements and performance goals

• Analyzes the technical requirements to recommend pragmatic and sound engineering specific solutions for own area may be involved in coding/story estimates

• Works with other stakeholders internal technology partners to ensure engineering solutions meet technical direction requirements performance time-to-market and innovation goals

• Monitors product lifecycles ensuring specifications and functionality support business objectives and engineering decisions undertaking re-development where required

• Documents and verifies system components applications system infrastructure security integration operability and engineering related architecture designs associated with a program or project

• Participates in quality management reviews in particular reviews of the designs prototypes and other requirements work products to ensure they fulfill the requirements

• Creates and maintains quality code ensures defect free programming consistent with standards; provides code maintenance and support during testing cycles and post-production deployment and participates in reviewing peer coding

• Provides technical expertise during Incident management analyzes incident reports and outages performs impact assessment for incidents and facilitates internal and external communication throughout incident resolution

• Participates in identifying and recommending development / testing solutions / tools in support of project / application objectives

• Assists in the development / maintenance of comprehensive processes for prevention of issues and participate in problem determination and timely resolution of incidents applying appropriate quality measures

Shareholder Accountabilities:

• Adheres to enterprise frameworks or methodologies that relate to software engineering activities

• Ensures respective programs/ policies/practices are well managed meets business needs complies with internal and external requirements and aligns with business priorities

• Collaboratively engages with relevant stakeholders at all levels both internal and external to shift from finding defects to proactively preventing defects

• Actively seeks and supports continuous improvement and automation opportunities within the engineering practice

• Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions make recommendations assess the effectiveness of programs/ policies/ practices

• Identify opportunities to minimize cost provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness and to enhance stakeholder experience

• Conducts code reviews to ensure adherence to quality standards compliance reusability and ease of maintenance Operational Readiness Reviews and supporting gating and review sign-offs for solution design

• Monitors service productivity and assesses efficiency levels within own function and implement continuous process / performance improvements where opportunities exists

• Leads / facilitates and/or implements actions / remediation plans to address performance / risk /governance issues

• Actively manages relationships within and across various business lines corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements

• Protects the interests of the organization identifies and manage risks and escalates non-standard high risk activities as necessary

• Keeps abreast of emerging issues trends and evolving regulatory requirements and assesses potential impacts

• Maintains a culture of risk management and control supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Participates fully as a member of the team supports a positive work environment that promotes service to the business quality innovation and teamwork and ensures timely communication of issues/ points of interest

• Provides thought leadership and/ or industry knowledge for quality engineering best practices and participates in knowledge transfer within the team and business unit

• Keeps current on emerging trends/ developments and grows knowledge of the business related tools and techniques

• Participates in personal performance management and development activities including cross training within own team

• Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

• Actively mentors and enables team members by sharing knowledge and leveraging engineering best practices

• Supports the team by providing guidance and proactively identifying and resolving issues

• Leads motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships

• Contributes to a fair positive and equitable environment that supports a diverse workforce

• Acts as a brand ambassador for your business area/function and the bank both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional

• International Travel Never

• Performing sedentary work Continuous

• Performing multiple tasks Continuous

• Operating standard office equipment - Continuous

• Responding quickly to sounds Occasional

• Sitting Continuous

• Standing Occasional

• Walking Occasional

• Moving safely in confined spaces Occasional

• Lifting/Carrying (under 25 lbs.) Occasional

• Lifting/Carrying (over 25 lbs.) Never

• Squatting Occasional

• Bending Occasional

• Kneeling Never

• Crawling Never

• Climbing Never

• Reaching overhead Never

• Reaching forward Occasional

• Pushing Never

• Pulling Never

• Twisting Never

• Concentrating for long periods of time Continuous

• Applying common sense to deal with problems involving standardized situations Continuous

• Reading writing and comprehending instructions Continuous

• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.