Lead Support Engineer, Amazon LEO Enterprise Customer Support
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Job Location:
Bellevue, WA - USA
Yearly Salary:
$ 108900 - 188200
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Amazon LEO is an initiative to increase global broadband access through a constellation of over 3000 satellites in low Earth orbit (LEO). Its mission is to bring fast affordable broadband to unserved and underserved communities around the world. Amazon LEO will help close the digital divide by delivering fast affordable broadband to a wide range of customers including consumers businesses government agencies and other organizations operating in places without reliable connectivity.
Key job responsibilities
We are seeking a Support Engineer to join our SATCOM Technical Support team. The ideal candidate will combine strong troubleshooting expertise with the ability to resolve complex satellite network issues through methodical problem analysis and technical this role youll handle escalated cases involving service degradation analyzing performance data (latency jitter packet loss) and system configurations to restore optimal service levels. Success in this role demands excellent diagnostic skills the ability to drive technical cases to resolution and experience working with cross-functional teams to solve challenging network issues. Youll develop and document technical solutions contribute to our knowledge base and provide advanced technical guidance to customers and internal teams. While monitoring tools aid your work your primary focus will be on complex problem resolution and ensuring customer satisfaction through effective technical support.
Work in a rotating shift schedule including weekdays and weekends with the requirement to be available for on-call duties as needed to ensure continuous operational coverage.
Export Control Requirement: Due to applicable export control laws and regulations candidates must be a U.S. citizen or national U.S. permanent resident (i.e. current Green Card holder) or lawfully admitted into the U.S. as a refugee or granted asylum.
Bachelors degree in Computer Science Engineering or related field (or equivalent experience)
Extensive experience in ISP/Service Provider network architecture and operations with large-scale networks
Advanced networking expertise including BGP OSPF/ISIS MPLS IPv4/IPv6 QoS and network security implementation
SDWAN/SDN proficiency with hands-on experience in design deployment and operations (Cisco Viptela VMware VeloCloud or Versa Networks)
Expert-level knowledge of Cisco IOS/IOS-XE/IOS-XR and familiarity with other vendor platforms (Juniper Arista)
Strong troubleshooting abilities for complex network issues with experience in root cause analysis and capacity planning
Professional certifications such as CCNP/CCIE/JNCIE or AWS Solutions Architect
Experience with SDN controllers orchestration overlay/underlay architectures and application-aware routing
Strong background in NOC operations with experience in emergency response and on-call support scenarios
Python programming skills for network automation with experience in JSON/YAML REST APIs and automation frameworks (Ansible Terraform)
AWS networking expertise including VPC Direct Connect Transit Gateway and hybrid cloud/on-premises integration
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $108900/year in our lowest geographic market up to $188200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
We are seeking a Support Engineer to join our SATCOM Technical Support team. The ideal candidate will combine strong troubleshooting expertise with the ability to resolve complex satellite network issues through methodical problem analysis and technical this role youll handle escalated cases involving service degradation analyzing performance data (latency jitter packet loss) and system configurations to restore optimal service levels. Success in this role demands excellent diagnostic skills the ability to drive technical cases to resolution and experience working with cross-functional teams to solve challenging network issues. Youll develop and document technical solutions contribute to our knowledge base and provide advanced technical guidance to customers and internal teams. While monitoring tools aid your work your primary focus will be on complex problem resolution and ensuring customer satisfaction through effective technical support.
Work in a rotating shift schedule including weekdays and weekends with the requirement to be available for on-call duties as needed to ensure continuous operational coverage.
Export Control Requirement: Due to applicable export control laws and regulations candidates must be a U.S. citizen or national U.S. permanent resident (i.e. current Green Card holder) or lawfully admitted into the U.S. as a refugee or granted asylum.
Bachelors degree in Computer Science Engineering or related field (or equivalent experience)
Extensive experience in ISP/Service Provider network architecture and operations with large-scale networks
Advanced networking expertise including BGP OSPF/ISIS MPLS IPv4/IPv6 QoS and network security implementation
SDWAN/SDN proficiency with hands-on experience in design deployment and operations (Cisco Viptela VMware VeloCloud or Versa Networks)
Expert-level knowledge of Cisco IOS/IOS-XE/IOS-XR and familiarity with other vendor platforms (Juniper Arista)
Strong troubleshooting abilities for complex network issues with experience in root cause analysis and capacity planning
Professional certifications such as CCNP/CCIE/JNCIE or AWS Solutions Architect
Experience with SDN controllers orchestration overlay/underlay architectures and application-aware routing
Strong background in NOC operations with experience in emergency response and on-call support scenarios
Python programming skills for network automation with experience in JSON/YAML REST APIs and automation frameworks (Ansible Terraform)
AWS networking expertise including VPC Direct Connect Transit Gateway and hybrid cloud/on-premises integration
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $108900/year in our lowest geographic market up to $188200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
IC
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
About Company
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