Retail Manager

Dublin - Ireland

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Retail Manager

Role Type: 1 - Year Fixed Term Contract

Location: Jameson Distillery Bow St. Smithfield Dublin 7

Reporting line: Retail Manager

This position is on site

About Jameson Distillery Bow St.

Our Visitor Experience at the Jameson Distillery Bow St. the most celebrated address in Irish whiskey since 1780 is a centrepiece of Smithfield. Here the story of Jameson comes to life through our award-winning Distillery Tour premium whiskey tastings cocktail-making classes and immersive brand experiences. Each year we welcome thousands of visitors from across the globe connecting them to our world-class production process heritage and iconic portfolio.

The Job

We are now looking for a Retail Manager to lead and manage all aspects of our retail operations. This is a key role within our Brand Home team where you will shape the future of our retail experience ensure operational excellence and create meaningful connections between guests and the Jameson family of brands.

From overseeing daily shop operations to developing a high-performing team this is your opportunity to leave a lasting mark and deliver world-class brand experiences at one of Irelands most iconic destinations.

Whats Involved

Retail Operations

Lead and manage daily operations of the Jameson Distillery Bow St. shop ensuring all activities run smoothly and efficiently.
Oversee stock control including ordering receiving replenishment management.
Maintain accurate cashiering reconciliation and financial reporting processes.
Implement and uphold all Standard Operating Procedures (SOPs) ensuring compliance is consistently met.
Manage staffing levels and create effective rosters to support footfall patterns and business needs.
Ensure full compliance with safety and security procedures.

Customer Experience

Deliver a world-class retail experience that reflects the Jameson brand and drives guest advocacy.
Lead the team in engaging guests offering product recommendations sharing brand stories and enhancing purchase intent.
Ensure customer queries and issues are resolved quickly professionally and with a guest-first mindset.
Collaborate with Visitor Experience teams to deliver seamless end-to-end visitor journeys.

Employee Engagement & Development

Lead coach and support the shop team to deliver exceptional service and operational performance.
Conduct regular team briefings 1:1s and performance reviews.
Foster a positive collaborative and inclusive culture where continuous learning is encouraged.
Recruit onboard and train team members ensuring strong product knowledge and retail capability.

Systems & Reporting

Use Microsoft Office SAP and POS systems to streamline daily operations.
Ensure all team members are trained and competent in required software and systems.

Commercial Growth

Monitor shop performance and contribute to achieving sales profit and labour targets.
Partner with Marketing and Brand Home management to deliver retail promotions seasonal campaigns and new product launches.
Provide insights and feedback on retail trends guest behaviours and promotional performance.

What Were Looking For

Essential Criteria

Minimum 2 years experience as a Retail Manager including leadership coaching and team development in a similar sized retail environment.
Strong communication and interpersonal skills.
Proficient in Microsoft Office (Word Excel).
Experience managing budgets cost control sales reporting KPI tracking and operational problem-solving.

Preferred Skills

Degree in Retail Management Hospitality Business or similar.
Experience with ERP/SAP systems.
Visual merchandising and store presentation skills.
Inventory management POS usage and operational retail software experience.

What We Offer

We understand our people are our special ingredient. We treat our employees with respect and offer a workplace that is engaging supportive and collaborative. We want you to feel valued for your contribution to our shared success.

Employee benefits include:

Daily lunch allowance You wont go hungry!
Profit share Annual scheme rewarding your contribution to our success.
Product allowance Annual allocation to enjoy our portfolio responsibly.
Training & development Full product and visitor experience training with continuous learning throughout the year.
Health & Wellbeing Programme THRIVE supporting life body and mind.
Charity Days Up to 2 paid volunteer days annually.

At Irish Distillers we know that great spirits are crafted by blending unique ingredients and we believe the same is true for people. We actively welcome individuals from all walks of life and warmly welcome those with diverse religious backgrounds ethnicities members of the Irish Travelling community genders abilities and identities. Its the mix of our experiences voices and cultures that gives us our true character.

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Manager

Job Title: Retail ManagerRole Type: 1 - Year Fixed Term ContractLocation: Jameson Distillery Bow St. Smithfield Dublin 7Reporting line: Retail ManagerThis position is on siteAbout Jameson Distillery Bow St.Our Visitor Experience at the Jameson Distillery Bow St. the most celebrated address in Irish ...