Data & Program Manager

The EMEA Presidents Office is looking for a Data & Program Manager to drive operational excellence analytics and program execution across the region.

In this role you will partner closely with the Chief of Staff. You will bring structure to complex workstreams build trusted reporting and insights and run the core operating rhythm that keeps our region aligned and focused.

This is a high-visibility role with direct impact on how we operate execute and scale across EMEA.

What You Get To Do

Data Reporting & Insights

• Design and maintain executive scorecards and dashboards that provide EMEA President with real-time visibility into strategic initiatives operational performance and emerging business trends.
• Develop comprehensive scorecard frameworks for the Presidents office establishing key performance indicators (KPIs) and metrics that align with strategic priorities and enable data-driven decision-making.
• Build scalable systems that consolidate data across teams ensuring accuracy consistency and accessibility for leadership insights.
• Transform complex data into clear actionable intelligence through intuitive visualizations and executive summaries that drive strategic decisions.
• Partner cross-functionally with Operations Business Intelligence Strategy and Finance to harmonize metrics align reporting standards and ensure data integrity across the organization.
• Establish rigorous monthly and quarterly reporting cycles that deliver consistent accurate scorecards tracking progress against strategic objectives and operational targets defined thru programs LT meetings ad hoc needs of the President.
• Produce ad-hoc scorecards and analytical deep-dives in response to emerging business questions competitive dynamics or strategic pivots requiring immediate executive attention.

Program Management & Operating Rhythm

• Work with the COS on preparing the core Presidents Office cadences: weekly team meetings leadership sessions decision reviews and follow-ups.
• Manage collaboration hubs (SharePoint OneNote teams groups ) and keep information organized and current.
• Track actions risks and milestones across key workstreams and escalate when needed.
• Build structure around new programs define deliverables and keep teams aligned on timelines and outcomes.
• Support creating executive-ready content including briefings summaries and presentation materials when it comes to internal projects & programs.

Strategic Events & Regional Initiatives

• Support planning and execution of major regional events: QBRs SKO Knowledge Rise Together office visits and customer engagements.
• Coordinate stakeholder prep content development logistics and post-event actions.
• Help maintain a consistent repeatable operating model across all events and programs.

Chief of Staff Support

• Support strategic priorities and cross-functional initiatives.
• Identify gaps streamline processes and improve execution across the region.
• Bring clarity focus and organization to a fast-moving high-volume environment.

What We Are Looking For:

Data & Analytics Expertise

• Advanced proficiency in Power BI (Data modeling report design) and Excel (Power Query pivot tables complex formulas VBA is a plus).
• Proven ability to design build and maintain executive dashboards and scorecards from scratch including KPI definition data sourcing and automated refresh cycles.
• Hands-on experience with data extraction cleansing and transformation across multiple source systems (CRM ERP BI platforms).
• Strong data storytelling skills: ability to translate complex datasets into clear visual executive-ready narratives that drive decisions.
• Working knowledge of SQL or similar query languages for data retrieval and validation is a strong plus.
• Understanding of data governance principles: accuracy consistency single source of truth and access control.

Program Management & Execution Discipline

• Skilled in structuring workstreams managing deadlines and driving accountability.
• Comfortable coordinating across multiple stakeholders and senior leaders.

Proactivity & Ownership

• Anticipates needs flags risks and seeks clarity early.
• Operates independently once direction is set.
• Strong judgement and appreciation of executive-office expectations.

Professionalism & Confidentiality

• High discretion composure and quality standards.
• Ability to operate in an executive environment with a global mindset.

Qualifications :

To be successful in this role you have:

• 5 years in data analytics business intelligence or reporting roles within a SaaS/tech environment with additional experience in program management or business operations.
• Demonstrated expertise in Power BI (end-to-end: data modeling DAX measures interactive report design scheduled refresh) and advanced Excel (Power Query complex formulas pivot tables).
• Track record of building executive dashboards and scorecards that are actively used by senior leadership for decision-making.
• Experience working with CRM and enterprise data systems (ServiceNow Dynamics or similar platforms) to source consolidate and validate data.
• SQL or comparable query skills for data retrieval and validation (preferred).
• Ability to manage multiple projects tight timelines and cross-functional stakeholders in high-pressure environments.
• Excellent communication skills and the ability to simplify complexity.
• High attention to detail strong organization and a bias for action.
• Comfortable operating in a global matrixed environment.
• Fluent English

Additional Information :

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

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Remote Work :

No

Employment Type :

Full-time