Protective Services Operations Manager

About this role

Securitas Ireland is seeking an experienced Protective Services Operations Manager (PSOM) to support the delivery of high-quality security services across a portfolio of strategic client account nationwide. This is an operational role supporting the Protective Services Branch Manager in driving service excellence employee engagement compliance and financial performance.

The PSOM will play a critical role in leading and motivating multi-site teams strengthening client relationships across a number of different client accounts and ensuring that operational people and commercial objectives are consistently achieved in line with Securitas values of Integrity Vigilance and Helpfulness.

Qualifications :

Key Responsibilities

• Support the Protective Services Branch Manager in the operational management of various size client portfolios across Republic of Ireland
• Lead engage and support officers supervisors and management teams across multiple sites
• Ensure compliance with all legal regulatory contractual and company standards
• Oversee staffing recruitment coordination rostering payroll preparation billing accuracy and cost control
• Maintain audit-ready site documentation assignment instructions risk assessments and QMS records
• Monitor performance against KPIs and proactively address service or compliance risks
• Drive employee welfare engagement training and retention initiatives
• Manage incidents health & safety reporting disciplinary and grievance processes
• Build strong relationships with clients unions and internal stakeholders
• Conduct regular site visits and support client meetings reviews and audits
• Act as Duty Manager when required and deputise for the Protective Services Branch Manager as needed

What Were Looking For

• Proven leadership experience in security operations or a similar multi-site people-led environment
• Strong understanding of compliance health & safety audits and quality management systems
• Excellent financial awareness including payroll billing and cost control
• A confident communicator with strong client-facing and stakeholder management skills
• Ability to lead teams with a balanced approach of authority empathy and professionalism
• Strong organisational analytical and problem-solving skills
• Comfortable working in a fast-paced high-accountability environment

Essential Requirements

• 2 years experience managing or training large security teams and global client stakeholders
• Eligibility to work in Ireland and hold a valid PSA Security Licence (or ability to obtain)
• Full valid European driving licence and ability to travel between sites nationwide
• Excellent IT skills including Microsoft Office and operational systems
• Flexibility to work outside standard hours when operationally required
• Fluent English (spoken and written)

Desirable

• Qualification in business management security or related discipline
• Professional security certification and/or background (e.g. CPP or equivalent experience)
• Demonstrable experience working with unions audits and large key account clients

Additional Information :

At Securitas we believe in rewarding our people for their hard work. We offer a range of great benefits designed to support our people and their families.

These comprehensive benefits include discounted health care scheme company pension bike to work scheme access to hundreds of discounts from well-known brands and retailers access to hundreds of high-quality online education courses from some of the worlds leading learning institutions ways to save for the future and other resources to improve health and well-being.

Benefits:

• Employer Contribution Pension Scheme from the day you join the Company
• Company phone and laptop
• Progression training and development opportunities
• Discounted Private Healthcare Scheme (Cash back on everyday medical costs such as dental check-upsoptical GP and Emergency Department visits.)
• Free onsite parking
• Company Car / Car allowance (Full Driving License Required & Over 25 for insurance purposes)
• Fuel Card / EV Charger At Home
• Toll Tag & Car Parking
• Substantial Maternity Leave top up payment
• 24 hour EAP (Employee Assistance Programme) free confidential counselling and advice supporting ouremployees in a number of areas.
• Christmas Savings Scheme
• Bicycle to work scheme from the day you join the Company (Save up to 52% on a bike and accessories)
• 25 days annual leave

Securitas is an equal opportunities Employer

P.S.A. Licence Number : 00352

Website:  jobs:  at Securitas:  Integrity Line:  Work :

No

Employment Type :

Full-time