Intern Service Operations Coordinator

Johannesburg - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Service Operations Coordinator Trainee

Alfa Laval Africa is looking for Service Operations Coordinator Trainee to be in Johannesburg South Africa. This is an interesting and challenging opportunity to be part of a dynamic motivated & competent team and presents growth opportunities in one of the most interesting markets!!

About Us

Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy the environment food and the marine industry.

Company Profile.

In Alfa Laval we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining recycling and purifying process that allows our customers to be better themselves. You will find our work in leading applications for water purification clean energy food production waste processing pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality in an environment that welcomes drive courage and diversity. The result is a company where we can all be very proud of what we do.

Our core competencies are in the areas of heat transfer separation and fluid handling. We are dedicated to optimizing the performance of our customers processes. Our world-class technologies our systems equipment and services must create solutions that help our customers stay ahead. Please feel free to peruse our website

Job Description

Planning the service center activities to

Create excellent customer experience.
Progress service jobs and provide information to all key stakeholders
Safeguard job priority contractual obligations & customer expectations
Planning and coordination of internal service requests with customers Field Service Engineers and/or external service providers.
Planning and daily management of service engineers work schedules.
Manage engineers further actions/leads from service reports.
Ensure that jobs are executed according to importance in close cooperation with Team Managers.
Support and input complex/nonstandard quotations for Field Service to meet company/divisional targets.
Ensure timely control of order backlog and credit queries.
In some cases it is responsible for key responsibilities within warehouse and logistics in the Service Centre.
Daily management of Field Service Engineers work schedules optimizing resources travel activities balancing workload and utilizing Field Service Engineers according to their area of expertise.
Ensure that jobs are executed with high customer focus in a timely manner and according to local prioritization criteria.
Execution of pre-mobilizataion safety checks with customers according to global standards
Control Field Service order backlog and ensure consistent flow of relevant information from Field Service to Customer Service allowing for timely customer invoicing.
Monitoring of special tools certifications work permits and vaccinations.

Quality management and continuous improvement

Quality management (QCP QMP Technical Reports)
Management of warranty claim
Management of NCR
Support with continuous improvement initiatives

Tool control

Certification and calibration
Inspection of all tools.
Arranging services of tools

Purchasing

Generating of PR and PO
Reviewing of Service Center suppliers

Workplace & Hierarchy

The position is in Johannesburg; Service Centre South Africa and the work area is mainly focused on the installed base across the South & East Africa. The position will be reporting to Service Operations Manager located in Johannesburg.

Candidate profile

A self-starter who is hardworking
Customer centric approach
Ability to work well both within the team and independently
Ability to multitask work to deadlines people oriented & thriving in multicultural environment
Ability to prepare high quality technical report.
Team / people oriented thriving in multicultural environment
Dynamic persistent reliable and goal oriented

Background

Education Qualification-Diploma/Degree in Industrial Engineering
Strong communication skills in English (spoken and written) are essential along with an understanding of Microsoft Office products.
Be able to work on Microsoft Excel spreadsheet with minimal supervision.

Why Alfa Laval

An exciting place to build your career having opportunity to expand your global network inside and outside of Alfa Laval with different nationalities.
Excellent learning opportunity to work with our global leaders.
We offer you an interesting and challenging position in an international open and friendly environment where we help each other to develop and create value for our customers

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.

Required Experience:

Intern

Service Operations Coordinator TraineeAlfa Laval Africa is looking for Service Operations Coordinator Trainee to be in Johannesburg South Africa. This is an interesting and challenging opportunity to be part of a dynamic motivated & competent team and presents growth opportunities in one of the most...