Planner and Coordinator

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities / Tasks

The Planner will assume the responsibility for planning organizing leading controlling monitoring and execution of planned and unplanned After- Sales/Service activities in order to sustain and strengthen the ongoing relationship between our customers in our core business areas namely GEA Equipment Sales Solutions Sales and Service Throughout the Equipment Solution or Service product life cycle. This role demands an aptitude to deliver high quality of Service communication effectiveness and the ability to foster trusting relationships with colleagues and clients to ensure the retention of our customers. This role requires the implementation of systems and processes to streamline the service business operations and allow for accurate and timeous reporting and planning.

Roles and responsibilities:

Planning and scheduling of work together with Service Branch Manager Administrators & Coordinators and Branch Controllers;

Arranging Field Service Engineers daily work in advanced - 1 week;

Accurate time keeping of all work performed (signed timesheets submitted daily and approved);

Service Administration - Finance

Improvement of the EBIT margin in service;

Ensure that the budgeted monthly turnover is exceeded;

Check and sign service costing prior to invoicing if Service Branch Manager not available;

Debtors - resolve technical invoice queries/disputes;

Manage operational input on Axapta Call Status.

Customer relations development;

Managing/documenting service jobs and contracting opportunities with key and new clients;

Marketing of our brand and business;

Monitoring efficiencies of staff

Quality of workmanship;

Monitoring and controlling of N/A;

Identify training needs for FSEs;

Ensure that service vehicles are up to standard

Ensure that proper safety procedures (use of safety equipment) are adhered to as per GEA QHSE and local law requirements;

Ensure all personnel are equipped with safety equipment (PPE) and documentation is up to date;

Internal customers: Employees Service Managers Planners Service Administrators Equipment & Solutions BU responsible Service Project Execution Service Sales Service Support Service Branches Technical Support.

External Customers: All Customers including Key Customers Consultants Service Providers Competitors Industry Associations

Type of Communication: Email Proposals Quotes Letters Memorandums Electronic Communications Presentations.

Liaising with the Service Branch Manager Administrators & Coordinators and Branch Controllers and/or customer on progress of work;

Taking after-hour service and breakdown calls coordinating with Field Service Engineer and liaising with customers on progress of work;

Be professional in their dealings and communication with the customer;

Your Profile / Qualifications

Educational background:

Certificate/Diploma or relevant qualification as an Artisan and or Certificate/Diploma in business management and or/ Project Management (added advantage)

Professional Knowledge and Experiences:

Basic & Intermediate knowledge of Microsoft Office Excel & Power point is required

Basic business management & Project Management

Managing Systems and Processes

Working or managing teams

Other skills & Competencies:

Problem solving & Customer Centricity

Teamwork Initiatives

Driven & Hard working

Determination

Good ethics & communication skills

Good Presentation skills

Quality management.

Planning and organizing Initiatives

Adaptability

Professionalism

Cost consciousness

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Required Experience:

Responsibilities / TasksThe Planner will assume the responsibility for planning organizing leading controlling monitoring and execution of planned and unplanned After- Sales/Service activities in order to sustain and strengthen the ongoing relationship between our customers in our core business area...