Field Service Engineer

Responsibilities / Tasks

The Field Service Engineerwill assume theresponsibilityfor theexecution of planned and unplannedAfter-Sales/Service activitiestosustain and strengthen the ongoing relationship between our customersinour corebusinessareas namely GEA Equipment Solutions and Service throughout the Equipment Solution or Service productlife cycle.This role demandsan aptitudeto deliver high quality workmanship communicationeffectivenessand the ability to foster trusting relationships with colleagues and clientsto ensure the retention of our customers.

TheService BAconsistof sales & service teamswhichsupportsthe Equipment BA andSolutionBA activitiesand isleadby the Head of Service.

THE POSITION

The Field Service Engineertypicallyexecutesthe tasks ofinstallation and commissioning of Ammonia equipmentplanned and unplanned maintenance and repairsservicing of equipment as per maintenance schedules rebuilding of equipmentandupgrades & modernization of activities are performedmostly on the customers site but based on the complexity and operational requirements can also be done in-house in our position also entails the identification of customer needs service opportunity leads and communication thereof to the Service Salesand Service Branchteams supervisorytasksand customer training. S/he will be the face and first contact of GEA to and with the customer.S/he will adhere to high ethicalstandards andcomply withall regulations/applicable laws and corporate efforts place an equal priority on theafter salesdelivery to BA Equipment and BA Solutions.

The Field Service Engineer willoperate inbut not limited to the location asindicatedabove.

Thekeyresponsibilities&priorities for the role:

• Deliver service execution of the highest quality.

• Be professional in their dealings and communication with the customer.

• Identifyservice opportunities and leads and communicatetothe responsibleGEApersonnel.

• Be the face of the organization.

The tasks and responsibilities for the role include:

• Troubleshooting of GEA equipment and othermanufacturersequipment.

• Performing of planned and unplannedservices and maintenance and repairsto equipment of all types and sizesas perapplicableGEA SOPs and maintenance manuals.

• Installation andCommissioningof Equipment.

• Assistin Service Project Execution activities.

• Overhauling of Ammoniaequipment.
• Travel for business support in Africa.

• Performing oftasks as per the defined and strict schedule to meet the deadline.

• Carry out site visitsauditandmonitorsite performance.

• Gathering and classifying data using variousmeasuring equipment applicable to the equipment.

• Read gauges and instruments andadjustsmechanisms such as valves controls and pumps to control level of fluid pressure and distribution in systems.

• Operate various equipment in compliance with legal guidelines.

• Testing of malfunctioning systems and components using electrical mechanical digital and pneumatic controls.

• Coordinate with other departments for variouspurposeslike budget expendituresdeadlinesand other technical support.

• Preparation of quotation estimates for repairs and maintenanceinstallationand commissioning of equipment.

• Maintaining ofrecords of repairs and maintenance of equipment requiring future service as per maintenance schedules corporate governance legalrequirementsand customer requirements.

• Coordinating ofwork schedules with other departments and shops to keep inconvenience to a minimum.

• Providing oftechnical directiontoservicepersonnel.

• Adhering and following all HSE governance of GEA and customers

Communication requirements for the role:

• Internal customers:EmployeesService Managers & SupervisorsPlanners Service AdministratorsEquipment &SolutionsBAresponsibleService Project ExecutionService Sales Service Support Service Branches Shared Service Hygiene Technical Support.

• External Customers: All Customers including Key Customers Consultants Service Providers Competitors Industry Associations

• Type of Communication: Proposals Quotes Letters Memorandums Electronic Communications Presentations.

Your Profile / Qualifications

Overview

Candidatesare likely to have earned a Certificate or Diploma or relevant qualification as an Artisan in one oftechnicalfields relevant to our will be a seasoned artisan/FSE with a minimum work experienceof 5 years within our Industry. Correspondingly the candidateshould prove his/her ability to read andunderstandbasicschematicsand diagrams in his/her relevant field candidate should have sound knowledge of the Health and Safety acts and legal requirementspertaining tothe industry and preferably have completed Health & Safety training courses.

Experience &Competencies

Based on the above-mentioned requirements candidates for theField ServiceEngineerpositionhavedemonstratedabilities in the following areas:

Profound experience ineither of the following trades:

• Mechanical

• Electrical AC & DC

• Millwright

• Fitter & Turner

• Refrigeration

• Basic & Intermediate Microsoft

• Basic Business Finance Supervisory Negotiating Project Management

Basiccompetenciesasdemonstratedby:

• Problem Solving-Identifiesand resolves problemsin a timely manner; Gathers and analyses information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs;Solicitscustomer feedback to improve service; Responds to requests for service andassistance; Meets commitments.

• Quality Management- Looks for ways to improve and promote quality;Demonstratesaccuracy and thoroughness.

• Cost Consciousness- Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving measures; Conserves organizational resources.

• Organizational Support- Follows policies and procedures; Completes administrative tasks correctly and on time; supports organizations goals and values; Respects diversity.

• Planning/Organizing- Prioritizes and plans work activities; Uses time efficiently; Plans foradditionalresources.

• Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect&consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Quality-Demonstratesaccuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance;Monitorsown work to ensure quality.

• Quantity- Meets productivity standards; Completes work intimelymanner; Strives to increase productivity; Works quickly.

• Initiative- Volunteers readily; Undertakes self-development activities

Interpersonal skills:

• Oral Communication- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions;Demonstratesgroup presentation skills;Participatesin meetings.

• Teamwork- Balances team and individual responsibilities;Exhibitsobjectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals andobjectives; Supports everyones efforts to succeed.

• Ethics- Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

• Motivation- Sets and achieves challenging goals;Demonstratespersistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks toaccomplishgoals.

• Adaptability- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change delays or unexpected events.

• Dependability- Follows instructions responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifiesappropriate personwith an alternate plan.

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