Director, Government Affairs and Public Policy Lead, Canada

ServiceNow is seeking a Director Government Affairs and Public Policy Lead Canada a newly created senior-level position responsible for leading our government affairs strategy and engagement across all levels of government in Canada with a primary focus on the federal government. This individual who will report to the Head of AMS for Government Affairs and Public Policy will lead ServiceNows engagement with policymakers regulators and industry associations across Canada to advance our policy priorities in areas such as artificial intelligence (AI) cloud computing cybersecurity digital government and data governance. This individual will be responsible for leading government affairs efforts in the Canadian market including within regulated industries such as financial services telecommunications and the public sector. The Director will serve as a trusted advisor to company executives providing strategic insights on political policy and regulatory developments that may impact ServiceNows business operations and growth in Canada. 

Key Responsibilities

• Lead ServiceNows government affairs and public policy engagement and strategy across federal provincial and municipal governments.
• Build and maintain strong collaborative relationships with Members of Parliament and Provincial Parliaments ministers senior government officials regulators and political advisors across key departments and agencies both federally and provincially.
• Serve as a senior advisor to ServiceNow executives and country teams particularly in navigating regulatory risk and opportunity across public sector and regulated industries.
• Engage proactively in local and regional policymaking processes and represent ServiceNow in industry associations coalitions and public forums.
• Actively support internal sales teams.
• Help manage ServiceNows brand policy political business and regulatory positioning across mission-critical industries and the public sector market.
• Shape the public policy environment in alignment with ServiceNows vertical GTM strategy across public sector and regulated industries.
• Provide timely strategic policy advice on issues including but not limited to:
• • Artificial intelligence and emerging technologies
  • Cloud computing and data sovereignty
  • Cybersecurity and digital infrastructure
  • Data privacy data sovereignty and cross-border data flows
  • Digital government transformation and public sector innovation
• Act as a visible thought leader across Canada representing ServiceNow in high-level policy discussions and public-private dialogues.
• Lead and support strategic policy campaigns thought leadership white papers and executive briefings.
• Provide strategic advice and policy analysis to senior executives and internal teams on the Canadian political legislative and regulatory environment.
• Support internal business and sales teams by providing insights on government priorities policy direction and procurement trends.
• Coordinate with global government affairs colleagues to ensure consistency in policy messaging and alignment with corporate priorities.

Qualifications :

To be successful in this role you have:
 

• Minimum 10-15 years of senior-level experience in government affairs public policy or regulatory roles within the tech sector consulting trade associations or government institutions within Canada.
• Bilingualism (English and French) is required.
• Proven experience working in or with the federal government including Parliament ministerial offices or central agencies including demonstrated ability to influence complex multi-stakeholder environments.
• Strong understanding of Canadas policy-making process including legislative regulatory and Cabinet decision-making.
• Track record of engaging with C-suite executives and cabinet-level officials on public policy matters.
• Expertise in technology policy particularly related to AI governance digital transformation and data regulation.
• Established network and credibility with federal and provincial policymakers regulators and industry stakeholders.
• Proven ability to develop and execute government relations strategies that support business and policy objectives.
• Exceptional communication negotiation and relationship management skills.
• Strong analytical and writing abilities including experience preparing policy briefs submissions and executive briefings.
• Advanced degree in law political science international affairs economics or a related field preferred.
• Ability to travel within Canada and occasionally to the United States.
• Existing relationships with government officials and policymakers at the highest levels.
• Extensive experience developing policy white papers and thought leadership for the public sector and/or regulated industries (e.g. financial services energy utilities transportation and healthcare).
• Strong interpersonal skills including experience speaking at major global policy conferences and forums and leading official engagements events meetings and/or travel.
• Intellectual curiosity eagerness to learn and a willingness to dream big.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. 

Remote Work :

Yes

Employment Type :

Full-time