Epic Team Lead Beans, Dorothy and Phoenix

Union: Non-Union 
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Princess Margaret Cancer Centre
Department: UHN Digital 
Reports to: Epic Application Manager
Salary Range: $89739 - $134589 per annum
Hours: 37.5 hours per week
Shifts: Days; 9am to 5pm
Status: Permanent Full Time
Closing Date: January 16 2026

Position Summary
UHN Digital is one of the largest public sector health-care information management and information technology (IM/IT) service delivery organizations in Canada. As department of University Health Network (UHN) UHN Digital is committed to its vision of transforming health-care delivery by improving the patient experience addressing issues facing coordination of care and enhancing customer service and quality through outstanding project management and operational support.

The Epic Team Lead - Beans Dorothy and Phoenix is an integral member of the Digital Software Services (DSS) team. This position works closely with other members of the DSS team to support identified applications for University Health Network (UHN) including both clinical and business applications. The Epic Team Lead - Beans Dorothy and Phoenix will participate in support activities system and business analysis system upgrades and testing. The energy enthusiasm and dedication of this individual will allow the Digital Software Services team to contribute to the successes of the organization.

Duties

• Leads mentors and coaches the Application Support Team on day-to-day work
• Organizes directs activities and evaluates the daily operation of the Application Support staff within team
• Allocates staff resources; monitors the workflow to ensure efficiency and consistency in keeping with departmental or team objectives.
• Supports encourages and provides direction to Application Support staff ensures that staff maintain an organized and efficient work area.
• Manages escalations from end-users as they occur
• Maintains expert knowledge of supported applications
• Serves as a Working Group or Committee member when needed and provides input and advice on process improvements.
• Provides day to day support and management of systems and applications including complex and/or escalated issues that arise
• Assists with system workflow issues and provides guidance and expertise in implementing changes requested by the business
• Handles production and operational problems in an expedient and efficient manner requiring individual judgement and latitude for independent action to solve problems within generally defined policies and procedures.
• Communicates with external software vendors when needed to ensure that ongoing business and functional requirements are maintained.
• Informs management of potential service level problems before they occur and communicates solutions.
• Collaborates with Manager and staff to ensure an atmosphere is fostered where exceptional customer service is the standard.
• Collaboratively resolves process and system issues with all levels of management to effective and efficient operation of systems and associated processes.
• Provides customer service in the form of end user meetings (clinical or business); attend and/or facilitate monthly established end user meetings or ad hoc meetings; 
• Provides advice guidance and training to end-users in the operation of supported application(s)
• Creates and updates literature for information related to the application
• Works closely with other UHN Digital teams to ensure high service levels are maintained and to solve complex production and operational problems for the applications supported; 
• Provides training advice guidance and mentoring to more junior members of the team
• Participation in organizing and conducting weekly team meetings and huddles;
• Participates in an on-call roster for 24/7 support coverage
• Performs cross functional duties as assigned or requested

Qualifications :

• At minimum completion of Undergraduate Degree required in Computer Science Health Informatics or related field.
• Certification in one or more of the following Epic applications is required:  Ambulatory Beans Dorothy and/or Phoenix. Other Epic certifications welcome.
• Advanced skills using software tools such as Visio Microsoft Project Excel Word and SharePoint and other tools as necessary.
• Understanding of key IT concepts and components (e.g. networks storage devices OS information retrieval data warehousing applications firewalls etc.) and their inter-relationships.
• Proven in-depth analytical and problem-solving skills with the ability to systematically analyze incidents/problems identify root cause draw logical conclusions and determine/recommend practical courses of action.
• Must have knowledge of tools and techniques for anticipating recognizing and resolving technical problems.
• Experience with clinical systems e.g. clinical processes nomenclature etc.
• Experience with one or more clinical/business applications in a large healthcare organization required.
• Experience in a health-care environment and strong understanding of the healthcare system and hospital sector preferred.
• Previous project/systems implementation experience.
• Excellent verbal and written communication and follow-up skills.
• The ability to probe for information about the underlying needs of the organization and user community which directly influences how the system will be built.
• The ability to communicate effectively with project leadership and subject matter experts.
• Proficient organizational time management and critical thinking skills with the ability to effectively problem solve and prioritize in a high-pressure environment.
• The ability and interest to learn and apply new technologies.

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP  access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration. 

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Full-time