Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are currently in search of a dynamic and motivated individual to become a valued member of our Customer Service Representative team. This role is part-time with an expected commitment of approximately 25-29 hours per week. This position is 100% remote and candidate must be in Ontario.
- As the first point of contact in a customer service role respond promptly to general phone and email inquiries offering solutions in a timely and professional manner.
- Deliver outstanding customer service while fostering positive relationships with clients.
- Ensure the precision of customer information updates and verifications overseeing additional Excel tracking sheets and internal database management.
- Collaborate effectively with managers and team members facilitating communication regarding client data and confirming information as required.
- Undertake special projects and fulfill other duties as assigned.
As part of your responsibilities you will need to manage credit card information. Metroland Media adheres to PCI compliance standards and mandates individuals in this position to undergo PCI training to ensure secure and compliant handling of cards.
SALARY: Hourly wage incentive structure
Qualifications :
- Post-Secondary Education in any relevant field or its equivalent.
- Demonstrate a minimum of 2 years of experience in a Customer Service environment.
- Exhibit proficiency in Microsoft Word Excel PowerPoint and Outlook.
- Display strong written and verbal communication skills coupled with attentive listening abilities.
- Showcase exceptional customer service skills including the ability to effectively handle challenging and demanding clients.
- Demonstrate strong administration skills ensuring accurate updating and maintenance of information.
- Capable of taking initiative and working autonomously with minimal supervision.
- Thrive in a fast-paced deadline-driven environment maintaining strong attention to detail.
- Display effective organizational skills adept at managing time and prioritizing tasks efficiently.
- Uphold the ability to handle confidential information with discretion and professionalism.
Additional Information :
AODA
We are committed to providing an inclusive and barrier-free recruitment process ensuring equal access to employment opportunities for candidates including persons with compliance with Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code we will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process please notify the hiring manager upon scheduling the interview of your requirements.
Remote Work :
Yes
Employment Type :
Part-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Torstar Corporation is a progressive media organization with a long, proud history in newspapers and a passion for capitalizing on the fluid world of digital and mobile media. Torstars vision for success is driven by a deep customer-centric obsession, continued journalistic excellen ... View more
