Customer Success Manager

Cira Apps Limited is a SaaS company with solutions that enhance Office 365 productivity for iPhone and Android business the flagship product is used by more than 12000 companies to provide productivity gains and cost savings of contact and calendar automation.

Cira Apps Ltd is a B2B provider of high-quality enterprise software and our customers are businesses around the world that range in size from 10 to 10000 employees. Our team is smarthumbleand focused on customer delight. Our current NPS score is 73 andthatsexcellent. We have great products that our customers love.

Role Overview

As aCustomer Success Managerat Cira Appsyoullbe the trusted guide for our customers ensuring they unlock the full potential of our solutions while achieving their own goals. This role combines strategic thinking problem-solving and a customer-first mindset to deliver exceptional experiences and drive mutual success.

WhatYoullDo

As aCustomer Success Manageryoullplay a vital role in our customersjourney.

Hereshowyoullmake an impact:

• Serve as the primary point of contact for assigned customers ensuring they feel supported heard and successful

• Build strong partnerships with customers to understand their business challenges andobjectives and translate them into tailored success strategies

• Lead onboarding and implementation sessions ensuring a smooth transition and rapid adoption of our software

• Proactively plan schedule and lead structured customer business reviews on a monthly quarterly bi yearly and yearly basis to assess outcomes align on goals anddemonstratevalue

• Monitor customer health usage and engagement trends toidentifyexpansion opportunities and mitigate risks early

• Deliver ongoing training best practices and enablement resources to maximize customer outcomes

• Act as a strong customer advocate internally by sharing feedback insights and use cases with sales product and engineering teams

• Drive customer advocacy initiatives includingidentifyingand nurturing opportunities for case studies testimonials and references recognizing that earning customer advocacy requires thoughtful relationship building

• Use data driven insights to clearly articulate ROI and business impact to customer stakeholders

Whatyoullbring

Werelooking for someone who thrives on creating meaningful connections and delivering makes you a great fit:

• Bachelors degree preferred or equivalent work experience

• Proven experience in a Customer Success Manager Account Management or related role. SaaS experience preferred

• Customer focused mindset with a strong commitment to delivering measurable outcomes

• Experience engaging multiple stakeholders and decision makers

• Strong analytical skills with the ability to translate data into actionable insights

• Excellent time management and prioritization skills

• Problem solving mindset with strong ownership and attention to detail

• Experience using CRM tools such as Salesforce

• Working knowledge of Microsoft 365

• Strong written and verbal communication skills including the ability to interpret email tone communicate professionally and lead complex high-stakesdiscussionsand negotiations

• Proactive andself directed with the ability to independently initiate customer check ins and lead structured business reviews on a monthly quarterly bi yearly and yearly cadence

• Demonstrated ability to advocate for customers and drive adoption of case studies testimonials and published success stories through trusted relationships
  

Bonus points ifyourebilingual and can support our diverse customer base

Why Join Us

At Cira Apps our mission is to simplify and streamline the way businesses manage contacts. As part of our teamyoullwork in a supportive innovative environment where your contributions make a real impact. We value collaboration creativity and the unique perspectives our team members bring.

Cira Apps is committed to a diverse and inclusive workplace. Cira Apps is an equal opportunity employer and does not discriminate based on race national origin gender gender identity sexual orientation disability age or other legally protected status. If you would like to requestan accommodation pleasenotify usat

Required Experience:

Manager