Desktop Support Specialist (Help Desk)

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

For more details please connect with Ibad Ullah Khan at or email at

Client: State of New York
Job Title: Desktop Support Specialist (Help Desk)
Start Date: ASAP
Position Type: Contract

Duration: 30 Months
Location: New York NY 10004(Hybrid)
Number of Hours: 37.5 hours a week
Interview Type: Webcam
Ceipal ID: SNYHD422IK

Position ID : HBITS

Department: NYS Department of Financial Services

Short Description: The candidate for this position will provide technical support for hardware and software. This position will deliver high-quality service to end users and ensure service support and delivery are in place to meet the agencys business needs.

Responsibilities:

Taking care of level 2 tickets (and level 1 when necessary ex: answer phone create tickets). Tasks include but not limited to: onboarding new staff (equipment deployment) offboarding staff training state staff providing support for issues that need to be escalated and completed in a timely manner.
Utilize PowerShell scripting to maximize productivity of platform management.
Administer corporate mobile device management solution.
Maintain platform security and compliance in alignment with agencys cyber security program to protect data.
Test Group Policies and updates for endpoint OS.
Utilize standard enterprise tools to develop or implement infrastructure hardware software or other technical components.
Provide preventative maintenance troubleshooting and quickly resolve routine problems to ensure infrastructure stability.
Work alongside business operations teams project management teams and additional IT teams to coordinate work efforts and establish processes.
Perform system software and hardware upgrades and changes; including planning scheduling testing and coordination.
Monitor measure and test current/new infrastructure products and services.
Perform operational project and support tasks with little to no supervision while meeting or exceeding SLAs and performance expectations.
Develop and ensure deployment documentation such as design and environment specifications user and technical manuals and process
documentation.
Use of remote access technologies (VPN terminal services)
Collaborate with internal and external application support systems infrastructure security network telecom and service desk
departments to deliver the best desktop experience to the enterprise.

Required:

36 Months experience in the field of Desktop Support
36 Months experience with technical approaches in design build testing and debugging problems.
36 Months experience in mobile device management (MDM) solutions.
36 Months experience with Active Directory group policy standards
36 Months experience with Networking concepts (DHCP VLANs ACLs Firewalls etc).
36 Months of Windows 7 & 10 experience including 64 bit operating systems.
36 Months of scripting language experience - Power Shell preferred
36 Months of experience with client-based security management tools including anti-virus PKI HDD encryption and general client based security hardening
36 Months of recent experience with Window image deployment using MDT.
36 Months experience with advanced troubleshooting and support for VPN 2 Factor Authentication and network printing.
36 Months active Directory management experience
36 Months experience with cyber security best practices and compliance
36 Months experience with Intel workstation hardware and operating systems
36 Months of experience of analytical and problem-solving abilities dealing with hardware and software issues.
36 Months of engineer experience: research analysis planning and implementation.
Certifications relevant to MS Windows

V Group Inc. is an IT Services company that supplies IT staffing project management and delivery services in software network help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: CA FL GA IL KY MD ME MI NC NJ NY OH OR PA SC TX VA TN and WA. If you are considering applying for a position with V Group or partnering with us on a position please feel free to contact me with any questions you may have regarding our services and the advantages we can offer you as a consultant.

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For more details please connect with Ibad Ullah Khan at or email at Client: State of New York Job Title: Desktop Support Specialist (Help Desk) Start Date: ASAP Position Type: Contract Duration: 30 Months Location: New York NY 10004(Hybrid) Number of Hours: 37.5 hours a week Interview ...